Practice Manager - Audiology

Medical Resources Group (Pty) Ltd; Pretoria; On-site; ZAR 600,000 - 850,000; Full time

Job summary

Medical Resources Group (Pty) Ltd. in Pretoria is seeking a skilled Practice Manager to oversee daily operations of a large audiology practice. Based at head office, you will lead 15-20 staff, manage admin, patient services and facilities to maintain high care standards.

The ideal candidate has 5+ years in medical practice management and strong leadership, communication, and organizational skills to drive growth and efficiency.

Qualifications

• Matric (Grade 12) and 5+ years in medical practice management.
• Proven experience supervising a team of 15–20 staff.
• Experience in audiology or medical environment advantageous.
• Excellent communication and interpersonal skills.
• Driver's license and reliable transport.
• Criminal record clear.
• Experience liaising with medical aids regarding benefits.

Responsibilities

• Oversee daily practice operations to ensure efficiency and service excellence.
• Manage digital diaries, appointment scheduling, and patient bookings.
• Oversee general administration and practice management processes.
• Monitor clinical and administrative standards to maintain high patient care levels.
• Identify operational challenges and implement practical solutions.
• Lead, manage, and support a team of 15–20 employees.
• Coordinate staff activities and ensure effective delegation of responsibilities.
• Conduct weekly team meetings to monitor performance and objectives.
• Promote accountability, professionalism, and continuous improvement.
• Address staff-related and operational challenges proactively.
• Oversee building maintenance, equipment management, and stock control.
• Liaise with suppliers and service providers when required.
• Maintain a professional, welcoming patient-focused environment.
• Oversee medical aid administration, including benefits and authorisations.
• Facilitate communication between patients, practitioners, and admin staff.
• Identify opportunities to improve efficiency and patient satisfaction.

Skills

Leadership

Operations management

Communication

Administration

Finance software

Education

Matric (Grade 12)

Tools

Microsoft Office

Financial software

Job description

PRACTICE MANAGER - AUDIOLOGY

Location : Moot, Pretoria
Position Type : Permanent | Full-Time
Industry : Healthcare | Audiology
Remuneration : Market-Related

ABOUT THE OPPORTUNITY

Medical Resources Group is recruiting on behalf of our client, a well-established audiology practice based in Pretoria, for an experienced and highly capable Practice Manager .

This position is based at the organisation's head office and offers an opportunity for an experienced healthcare management professional to oversee the daily operations of a large, busy practice.

The successful candidate will manage a team of approximately 15-20 employees, oversee operational and administrative functions, maintain excellent patient service standards, and contribute to the continued growth and efficiency of the practice.

We are seeking a dynamic, organised, and solutions-driven individual with proven leadership experience, strong interpersonal skills, and an excellent understanding of the medical practice environment.

Previous medical industry experience and proven staff management capabilities are essential requirements for this position.

KEY RESPONSIBILITIES

Practice Operations & Administration

• Oversee daily practice operations to ensure efficiency and service excellence.
• Manage digital diaries, appointment scheduling, and patient bookings.
• Oversee general administration and practice management processes.
• Monitor operational activities to maintain high standards of patient care.
• Identify operational challenges and implement practical solutions.

Staff Management & Leadership

• Lead, manage, and support a team of approximately 15-20 employees.
• Coordinate staff activities and ensure effective delegation of responsibilities.
• Conduct weekly team meetings to monitor performance, targets, and operational objectives.
• Promote accountability, professionalism, teamwork, and continuous improvement.
• Address staff-related and operational challenges proactively.

Facilities, Equipment & Stock Management

• Oversee building maintenance, equipment management, and practice facilities.
• Manage stock control, ordering processes, and inventory.
• Monitor quality control procedures and operational standards.
• Liaise with suppliers and service providers when required.

Patient Experience & Medical Aid Administration

• Maintain a professional, welcoming, and patient-focused environment.
• Ensure excellent patient care and service standards.
• Oversee medical aid administration, including benefits, authorisations, and payment queries.
• Facilitate effective communication between patients, practitioners, and administrative personnel.

Business Development & Practice Growth

• Identify opportunities to improve operational efficiency and patient satisfaction.
• Coordinate and implement marketing initiatives to expand the practice's patient reach.
• Monitor and support the achievement of operational targets.
• Contribute to the continued development and growth of the practice.

MINIMUM REQUIREMENTS

• Matric (Grade 12).
• Minimum of 5 years' relevant experience in medical practice management.
• Proven experience managing and supervising a team of approximately 15-20 employees.
• Previous experience within the medical or healthcare industry is essential.
• Excellent communication and interpersonal skills.
• Strong computer literacy, including Microsoft Office and financial software.
• Experience liaising with medical aids regarding benefits, authorisations, and payments.
• Strong organisational, administrative, and operational management skills.
• Valid driver's licence and own reliable transport.
• Clear criminal record.
• Additional relevant qualifications will be advantageous.
• Previous experience in an audiology practice or related specialist medical environment will be advantageous.

IDEAL CANDIDATE PROFILE

• Strong Leadership: Confident in managing a team, delegating responsibilities, and promoting accountability.
• Professionalism: Well-presented, approachable, and capable of maintaining a professional patient-facing environment.
• Operational Excellence: Highly organised, efficient, and detail-oriented.
• Problem-Solving: Proactive, resourceful, and solutions-driven.
• Patient-Centred Approach: Passionate about delivering exceptional patient care and service.
• Communication Skills: Excellent interpersonal communication and relationship-building abilities.
• Teamwork: A collaborative management style and willingness to lead by example.
• Cultural Alignment: The ability to contribute positively to an established team and uphold the organisation's values.

WORKING HOURS

• Monday - Thursday: 08:00-17:00
• Friday: 08:00-16:30
• Saturday: 08:00-12:00 (One Saturday per month)