POS Supervisor - Retail Cash & Customer Experience

Adidas; Cape Town; In loco; ZAR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Adidas in Cape Town seeks an experienced Retail Cashier to manage till operations, handle payments, issue receipts and assist customers with queries. The role emphasizes accurate pricing, cash control, and efficient checkout processes to maximize customer satisfaction.

You will greet customers, process transactions, promote Adidas clubs and add-ons, and support store housekeeping and POS admin with a focus on high service standards and smooth operations.

Competenze

• Minimum 5 years' work experience as a Retail Cashier or similar role.
• Matric certificate.
• Basic PC knowledge and cash handling proficiency.

Mansioni

• Manage schedules for till operators to align with peak hours and avoid long queues.
• Inform management of cash overs and under banks and assist investigations.
• Handle transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and promote new items to increase UPT.
• Sell add-ons at POS to boost upsell.
• Resolve customer complaints and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report discrepancies.
• Bag packages and handle merchandise returns/exchanges.
• Drive CRM and NPS as the in-store customer contact channel.
• Ensure POS audits and admin tasks are completed daily.

Conoscenze

Basic PC knowledge

POS familiarity

Numeracy

Attention to detail

Communication skills

Time management

Customer service

Investigation skills

Formazione

Matric certificate

Descrizione del lavoro

Adidas in Cape Town seeks an experienced Retail Cashier to manage till operations, handle payments, issue receipts and assist customers with queries. The role emphasizes accurate pricing, cash control, and efficient checkout processes to maximize customer satisfaction.

You will greet customers, process transactions, promote Adidas clubs and add-ons, and support store housekeeping and POS admin with a focus on high service standards and smooth operations.