POS & Cash Office Supervisor

Cashbuild Limited

South Africa

On-site

ZAR 180,000 - 320,000

Full time

2 days ago

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Job summary

Cashbuild Limited is seeking a System Supervisor to manage POS transactions and cash office operations, ensuring accurate handling and excellent customer service. You will supervise cash handling, banking processes, and back-office tasks while supporting store teams.

The role requires grade 12 and 5 years related experience (or 10 years), strong numerical skills, and proven ability to work under pressure. Fluent English communication and computer literacy are essential.

Qualifications

Grade 12 plus 5 years related experience or minimum of 10 years' work related experience.
Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
Above average numeric skills
Proven ability to provide exceptional Customer service
Proven ability to work under pressure
Must be computer literate

Responsibilities

Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
Be willing to assist Customers with their needs through clear and effective communication
Assist the Customers with requests, queries and complaints and resolve or elevate to management
Offer fast, friendly, and efficient service to all Customers
Control and ensure the availability of stationary and consumables, within the Store
Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
Change ordering and dispensing
Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger
Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
Ensure that all returns are valid and done correctly
Cash Clearance to be actioned and queries to be resolved
Ensure pick-ups are done timely
Carry out End of Day sessions on all Point of Sale (POS) terminals
Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
Ensure daily takings are collected by the Cash in Transit (CIT) Company.
Ready for Business processes implemented
Ensure the Cashiers maintain their area of responsibility
Ensure the Cash Office is neat and tidy at all times
Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date
Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
Ensure Cashiers have a trained backup available
Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
Scheduling of subordinates is done on time
Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
Monitor and evaluate performance of subordinates
Ensure all cashiers comply with the company dress code
Ensure that safety standards are adhered to.
Be aware of any suspicious people and / or activities. In the Store and outside.
Password security
Ensure that the Cash Office is secured
Ensure that the Cash Office door is always locked when Pick-Up's, Cash-Up's and Cash In Transit (CIT) collections are done
Ensure Till Pick up's are done within the set parameters
No unauthorised persons allowed in the Cash Office
Safe keys are locked away and in safe custody
No Rations, stock, and unrelated documentation to be kept in the Cash Office.