POS & Cash Office Supervisor – Customer Focused

Cashbuild Limited; Gauteng; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Cashbuild Limited is seeking a System Supervisor (Internal Applications Only- Southgate) in Gauteng to manage POS transactions and cash office processes. You will ensure customer satisfaction through accurate handling of sales, refunds, and banking tasks.

The role requires strong numerical ability, excellent communication, and the ability to work under pressure. You will lead cashiers, supervise daily cash handling, and enforce security and OHSA standards in the store.

Qualifications

• Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years’ work related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Above average numeric skills
• Proven ability to provide exceptional Customer service
• Proven ability to work under pressure
• Must be computer literate

Responsabilités

• Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
• Be willing to assist Customers with their needs through clear and effective communication
• Assist the Customers with requests, queries and complaints and resolve or elevate to management
• Offer fast, friendly, and efficient service to all Customers
• Control and ensure the availability of stationary and consumables, within the Store
• Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
• Change ordering and dispensing
• Balancing and recording of Petty Cash exceptions and vouchers in the Petty Cash Ledger
• Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
• Ensure that all returns are valid and done correctly
• Cash Clearance to be actioned and queries to be resolved
• Ensure pick-ups are done timely
• Carry out End of Day sessions on all Point of Sale (POS) terminals
• Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
• Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
• Ensure daily takings are collected by the Cash in Transit (CIT) Company.
• Ready for Business processes implemented
• Ensure the Cashiers maintain their area of responsibility
• Ensure the Cash Office is neat and tidy at all times
• Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date
• Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
• Ensure Cashiers have a trained backup available
• Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
• Scheduling of subordinates is done on time
• Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
• Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
• Monitor and evaluate performance of subordinates
• Ensure all cashiers comply with the company dress code
• Ensure that safety standards are adhered to.
• Be aware of any suspicious people and / or activities. In the Store and outside.
• Password security
• Ensure that the Cash Office is secured
• Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s and Cash In Transit (CIT) collections are done
• Ensure Till Pick up’s are done within the set parameters
• No unauthorised persons allowed in the Cash Office
• Safe keys are locked away and in safe custody
• No Rations, stock, and unrelated documentation to be kept in the Cash Office.

Connaissances

English communication

Numeric skills

Customer service

Work under pressure

Computer literacy

Description du poste

Cashbuild Limited is seeking a System Supervisor (Internal Applications Only- Southgate) in Gauteng to manage POS transactions and cash office processes. You will ensure customer satisfaction through accurate handling of sales, refunds, and banking tasks.

The role requires strong numerical ability, excellent communication, and the ability to work under pressure. You will lead cashiers, supervise daily cash handling, and enforce security and OHSA standards in the store.