Portfolio Operations Manager, Facilities & Compliance

Emporium; Pretoria; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Emporium, based in Pretoria, is seeking an experienced Property Portfolio Manager to lead operations across multiple centres. You will manage budgets, oversee maintenance, safety protocols, and service providers while driving tenant relations and lease compliance.

The role requires a tertiary qualification in retail property management, five years of experience, and the ability to travel across the portfolio. A proactive, organised, and collaborative mindset is essential for success.

Qualifications

• Proficiency in English is essential and clear communication is required.
• A tertiary qualification in retail property management is required.
• Ability to travel extensively and access to a reliable vehicle is important.
• Minimum five years experience in property management or a similar role is expected.
• Strong MS Outlook etiquette and professional email management is essential.
• Proactive, well organised and able to work within company processes and teams.

Responsibilities

• Conduct monthly site visits to each centre in the portfolio.
• Complete SIPA Reports per Site Visit Protocol and upload to the Operations Portal.
• Hold regular tenant meetings and assist in conflict resolution.
• Support leasing discussions and monitor tenant arrears and lease usage clauses.
• Prepare and review the annual maintenance budget and capital requirements.
• Ensure evacuation and safety plans are communicated and practiced.
• Monitor service providers, review contracts and push for efficiency improvements.
• Develop and maintain five-year maintenance plans and lifecycle cost plans.
• Assist in scoping maintenance projects and provide project updates to Head Office.
• Maintain compliance registers and conduct audits of procedures.

Skills

Proficiency in English

Willingness to travel

Teamwork

Adaptability

Organisational skills

Education

Retail property management (tertiary qualification)

Tools

MS Outlook

MS Word

MS Excel

Job description

Emporium, based in Pretoria, is seeking an experienced Property Portfolio Manager to lead operations across multiple centres. You will manage budgets, oversee maintenance, safety protocols, and service providers while driving tenant relations and lease compliance.

The role requires a tertiary qualification in retail property management, five years of experience, and the ability to travel across the portfolio. A proactive, organised, and collaborative mindset is essential for success.