Porter

Redember-Recruitment; Stellenbosch; On-site; ZAR 60,000 - 80,000; Full time

Job summary

Red Ember is seeking a Porter for a luxury estate in Franschhoek. You will transport guests and goods, assist with loading and unloading, and support various estate operations while maintaining vehicle safety and cleanliness.

Ideal candidates will have a valid driver’s license, Matric, and prior experience in a hospitality setting, with strong English communication and guest-service skills. Flexibility for shifts is preferred.

Qualifications

• Valid driver with a clean record.
• Matric certificate required.
• Experience as a driver in hospitality or similar is preferred.
• Strong knowledge of safe driving and local traffic laws.
• Excellent time management and organizational skills.
• Good communication and interpersonal abilities.

Responsibilities

• Transport goods, supplies, and equipment within the estate.
• Assist with loading/unloading of deliveries.
• Provide courteous transport services for guests and transfers within the estate.
• Maintain cleanliness and proper functioning of vehicles.
• Assist with porter duties and event setup.
• Follow safety protocols during transportation and handling of goods.
• Support other estate departments as needed.
• Keep accurate records of deliveries and transport activities.
• Provide excellent guest service and address queries professionally.

Skills

Driver's license

Time management

Communication

Interpersonal skills

English proficiency

Education

Matric

Job description

Area/Location:

Franschhoek

Role Overview:

As a Porter Driver you will be responsible for transporting goods, equipment, and guests efficiently and safely within our estate. This role requires a courteous and professional individual who values punctuality and has a keen eye for detail.

Key Responsibilities:

• Transport goods, supplies, and equipment across various locations within the estate.
• Assist with the loading and unloading of deliveries, ensuring items are handled with care.
• Provide courteous and efficient transport services for guests, including transfers within the estate.
• Maintain the cleanliness and proper functioning of the vehicle(s) used.
• Assist with general porter duties, including moving and setting up equipment for events.
• Ensure all safety protocols are followed during transportation and handling of goods.
• Assist other estate departments with tasks as needed, ensuring smooth operations.
• Maintain accurate records of deliveries and transport activities.
• Provide excellent customer service to guests, addressing their needs and queries professionally.

Experience and Requirements:

• Valid drivers license with a clean driving record.
• Matric
• Proven experience as a driver, preferably within a hospitality or similar setting.
• Strong knowledge of safe driving practices and local traffic laws.
• Excellent time management and organizational skills.
• Good communication and interpersonal skills.

Red Ember is looking for a dynamic individual for the position of Porter for one of our clients in Franschhoek.

To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great service and exceed guests’ expectations. You will excel in this role if you are enthusiastic and passionate about welcoming and serving guests with the willingness to go the extra mile.

Main Responsibilities:

• Assist guests with their luggage, parcels, etc.
• Interacting with guests while assisting with luggage.
• Parking guests’ cars.
• Perform fundamental operational duties, such as setting up pool, placing lounger cushions, removing dishes, assisting Housekeeping and reception.
• Upselling of other facilities and services including our affiliates.

Requirements:

• Previous working experience in a 5 star luxury environment.
• Excellent communication skills in English, both written and verbal.
• Excellent interpersonal skills to be able to interact with guests.
• Efficient complaint handling.
• Be Flexible in other departments.
• Matric Certificate.
• Good communication skills in English.
• High level of physical endurance.
• Valid driver’s license.
• Ability to work shifts including night shift.
• Preference will be given to candidates from Franschhoek and neighbouring areas.