Pharmacy Operations Manager

The Shoprite Group Of Companies

Gauteng

On-site

ZAR 900,000 - 1,500,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary package

Medical aid

Retirement fund contributions

Professional development

Annual bonuses

Uniforms and safety equipment

Employee recognition

Training in WMS

Job summary

NTT DATA is seeking an Operations Manager for the Randburg distribution center in Gauteng. The role leads end-to-end operational service delivery, guiding a team across warehouse and IT-enabled processes to meet SLAs and client expectations.

The role requires strong leadership, governance experience, and the ability to manage large, multi-technology operations with a focus on continual service improvement and risk mitigation.

Qualifications

Bachelor's degree in IT/CS/Engineering or related field.
ITIL Foundation certification required.
ITIL Intermediate/Managing Professional is advantageous.
Experience in Managed Services, IT Operations or Service Delivery in large enterprise environments.
Proven experience managing multi-technology operations teams.

Responsibilities

Own end-to-end operational service delivery across the Randburg accounts.
Lead day-to-day client engagements, governance forums and escalations.
Drive operational excellence across multiple technology towers.
Manage operational risks, incidents and client escalations with executive updates.
Coordinate and govern service delivery teams to meet SLAs and delivery targets.
Maintain oversight of backlogs, SLA performance and service improvements.
Support continuity planning, DR exercises and governance reviews.

Skills

Service delivery

Operational management

Stakeholder management

ITIL governance

Executive communication

Leadership & mentoring

Risk & incident mgmt

Reporting & analytics

Education

Bachelor's Degree in IT/CS/Engineering

ITIL Foundation Certification

ITIL Intermediate/Managing Professional

Operational Governance certifications

Tools

WMS software

ITSM tools

Security operations tools

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Technical Operations Managers is a management role, responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational.

This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Key Responsibilities

Own end-to-end operational service delivery across the accounts, ensuring all contracted services are delivered in accordance with agreed SLAs, OLAs, contractual obligations and client expectations.
Act as the primary operational lead for all day-to-day client engagements, operational reviews, service review meetings, governance forums, and escalation management activities.
Drive operational excellence across multiple technology towers, including Infrastructure, Security, Backup, End User Computing, Cloud, Network, Collaboration and Managed Services.
Manage operational risks, issues, service degradation, major incidents and client escalations, ensuring timely remediation and executive communication
Coordinate and govern service delivery teams, ensuring accountability, timely resolution of incidents, requests, problems and change activities.
Maintain oversight of operational backlogs, ageing incidents, SLA performance, ticket quality, client communications and service improvement initiatives.
Ensure clients receive regular, meaningful updates on incidents, service requests, projects, risks and operational activities.
Participate in client strategy, service model, transformation and service improvement discussions to ensure operational alignment with business outcomes.
Own service reporting, trend analysis, operational reviews and the development of recovery plans where delivery challenges or SLA risks are identified.
Coordinate internal and external technical resources to ensure successful delivery of operational and project-related activities impacting the customer environment.
Govern Backup, Disaster Recovery, Business Continuity and Recovery Testing activities, ensuring operational readiness and contractual compliance.
Act as the operational owner for service continuity, backup governance, recovery processes and infrastructure resilience initiatives.
Ensure operational compliance with security, audit, access management and governance requirements across client environments.
Drive continual service improvement initiatives, process optimisation, automation and operational efficiencies to improve service quality and client satisfaction.
Lead, mentor and develop operational resources while fostering a culture of accountability, ownership, client centricity and service excellence.
Provide executive-level operational feedback, reporting and recommendations to client stakeholders and NTT DATA leadership teams.
Ensure operational readiness for audits, service reviews, DR exercises, continuity testing and governance assessments.
Coordinate third-party vendors and internal support teams to ensure successful service restoration, delivery and platform stability.

Knowledge and Attributes

Strong service delivery and operational management expertise.
Excellent stakeholder and client relationship management skills.
Strong understanding of Managed Services governance, ITIL and operational frameworks.
Strong commercial awareness and understanding of service contracts and delivery obligations.
Proven ability to manage client escalations and critical operational incidents.
Strong analytical and reporting capabilities.
Excellent communication, presentation and executive engagement skills.
Strong people leadership, coaching and mentoring abilities.
Ability to operate effectively across multiple technology domains and service towers.
Strong focus on operational excellence, client satisfaction and continual service improvement.

Academic Qualifications and Certifications

Bachelor's Degree in Information Technology, Computer Science, Engineering or related field.
ITIL Foundation Certification (required).
ITIL Intermediate / Managing Professional (advantageous).
Service Management, Project Management or Operational Governance certifications advantageous.

Required Experience

Minimum 8-10 years' experience in Managed Services, IT Operations or Service Delivery environments.
Proven experience managing enterprise-scale client environments in the Financial Services industry.
Demonstrated experience managing multi-technology operational teams.
Experience running service governance, operational reviews, service improvement programs and client escalations.
Experience in Backup, Disaster Recovery, Continuity Management and Operational Resilience.
Experience managing Security Operations, Infrastructure Operations and End User Services.
Experience driving operational recovery plans, backlog reduction initiatives and SLA improvement programs.
Experience engaging with senior client stakeholders, executives and third-party vendors.
Demonstrated success in client retention, service improvement and operational transformation initiatives.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Operations Manager - Distribution Center

Our client, a prominent national retailer, is seeking a results‑driven Operations Manager to oversee their distribution center operations in Randburg, Gauteng. This critical role requires a leader with a proven track record in warehouse management, inventory control, and logistics optimization. You will be responsible for managing all aspects of the distribution center, including receiving, put‑away, picking, packing, shipping, and inventory accuracy. The ideal candidate will possess strong leadership skills, exceptional operational efficiency, and a commitment to maintaining a safe and productive work environment. You will lead a dedicated team of warehouse staff and supervisors, ensuring that all operational targets are met and exceeded. We are looking for a proactive individual who can implement process improvements, leverage technology, and drive continuous improvement within the facility. This is an excellent opportunity to join a leading organization and play a key role in its supply chain success. The position requires full‑time presence at the Randburg facility.

Key Responsibilities

Oversee all day‑to‑day operations of the Randburg distribution center.
Manage and lead a team of warehouse supervisors and associates, fostering a culture of performance and safety.
Ensure efficient and accurate receiving, storage, and dispatch of goods.
Implement and maintain inventory control procedures to ensure accuracy and minimize stock discrepancies.
Optimize warehouse layout and workflows for maximum efficiency and productivity.
Develop and execute operational plans to meet delivery schedules and customer demands.
Implement and enforce health and safety regulations within the distribution center.
Manage equipment maintenance and ensure operational readiness.
Monitor key performance indicators (KPIs) and implement corrective actions as needed.
Collaborate with transportation and logistics teams to ensure seamless supply chain operations.

Requirements

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
Minimum of 6 years of experience in distribution center or warehouse operations management.
Proven experience in managing large teams in a fast‑paced warehouse environment.
Strong understanding of inventory management systems and warehouse management systems (WMS).
Excellent leadership, communication, and problem‑solving skills.
Proficiency in relevant warehouse management software and Microsoft Office Suite.
Knowledge of health and safety regulations in a warehouse setting.
Ability to work under pressure and meet tight deadlines.
Demonstrated ability to drive operational improvements and cost savings.
Commitment to maintaining high standards of operational excellence.

Benefits