Pharmacy Manager - ClicksTsakane

Clicks Group Limited; Springs; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Clicks Group Limited seeks a Pharmacy Management professional to lead the dispensary and clinic teams, delivering high standards of pharmaceutical care and compliant dispensing. You will oversee stock control, staff scheduling, and customer service initiatives while integrating with clinic services to offer a complete healthcare offering.

The role requires strong knowledge of SAPC regulations, professional counselling, and a focus on financial and operational targets to support brand excellence.

Qualifications

• Knowledge of SAPC regulations and legal requirements.
• Ethical working practices and compliance.
• Knowledge of stock, cost, risk and compliance management procedures.
• Knowledge of patient care, professional counselling.
• Knowledge of customer service excellence.

Responsibilities

• Lead and direct the pharmacy team to deliver high standards of pharmaceutical care.
• Ensure accurate and safe dispensing, including generic substitution, within SAPC regulations.
• Manage dispensary operations, stock control, shrinkage and administration in line with standards.
• Schedule staff effectively and maintain weekly time and attendance records.
• Drive customer service initiatives to enhance customer experience and loyalty.
• Integrate the pharmacy with the clinic to offer comprehensive healthcare services.
• Support the group’s vision by living company values and driving a cohesive operation.
• Foster development and leadership in learners and interns to build capacity.
• Ensure compliance with merchandising, SAPC regulations, and cost controls.
• Maintain alignment between store operation, pharmacy, and clinic teams.

Skills

SAPC knowledge

Regulatory compliance

Stock & cost management

Patient care

Customer service excellence

Job description

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence