Pharmacy Manager - Clicks Valley Centre

Clicks Group Limited; Randburg; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

Clicks Group Limited is seeking a pharmacy operations leader in Gauteng to drive dispensing accuracy, patient care and financial performance across the dispensary and clinic interfaces.

You will lead a team, ensure SAPC-compliant practice, manage stock and costs, and champion customer service excellence within Clicks’ health and beauty brand promise.

Qualifications

• SAPC regulations knowledge
• Stock, cost, risk and compliance management
• Customer service excellence
• Leadership and staff development

Responsibilities

• Lead and direct the pharmacy team to deliver high standards of pharmaceutical care
• Efficiently manage dispensary operations including stock control and administration
• Ensure compliance with SAPC regulations and company policies
• Drive customer service initiatives and a positive patient experience
• Foster integration between the store, pharmacy and clinic teams

Job description

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on‑going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence