Pharmacy Manager - Clicks Klerksdorp

Clicks Group Limited; Klerksdorp; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Clicks Group Limited is seeking a pharmacy operations leader to head the dispensary and clinic teams, driving high standards of pharmaceutical care and compliance. You will oversee dispensing, stock control, admin and staff development while delivering sales and service targets within SAPC guidelines.

The role requires strong leadership, financial acumen and a commitment to patient care, with collaboration across pharmacy, clinic and store teams to enhance the customer healthcare experience.

Qualifications

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence

Responsibilities

• Lead and direct the pharmacy team to deliver high standards of pharmaceutical care
• Ensure safe and accurate dispensing including generic substitution and SAPC guidelines
• Manage dispensary operations, stock control, shrinkage, housekeeping and admin in line with standards
• Drive financial performance and meet dispensary and clinic targets and compliance
• Motivate and develop staff, learners and interns, with effective leadership
• Schedule staff according to labour policy and maintain attendance records
• Lead customer service initiatives to enhance patient experience and loyalty
• Coordinate with the clinic to provide a full healthcare offering for customers
• Align store, pharmacy and clinic teams to achieve cohesion and brand goals
• Foster a high-performing culture delivering employee engagement and shareholder value
• Ensure compliance with Clicks’ policies and regulatory requirements

Job description

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on‑going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence