Pharmacy Manager - Clicks Morningside

Pivot Services; Sandton; On-site; ZAR 480,000 - 600,000; Full time

Job summary

Clicks Group in Sandton seeks a Pharmacy Manager to lead the dispensary and clinic teams, ensuring high standards of pharmaceutical care and compliant dispensing. You will drive patient care, staff development, and stock control to meet regulatory and brand targets.

Reporting to the Pharmacy Leadership, you will align with Clicks' service standards, manage expenses, and foster a cohesive operation across store, pharmacy, and clinic, delivering excellent customer experiences daily.

Qualifications

• SAPC and relevant legal knowledge.
• Ethical working practice and compliance.
• Stock, cost, risk and compliance management procedures.
• Patient care and professional counselling.
• Customer service excellence.
• Labour legislation and IR practices.
• Financial management principles.
• Competency based interviewing.
• Leading and Supervising.
• Delivering Results and Meeting Customer Expectations.
• Planning and Organizing.

Responsibilities

• To ensure high standards of pharmaceutical care and safe dispensing, including generic substitution and SAPC guidelines.
• Efficiently manage dispensary operations: stock control, shrinkage, housekeeping and admin per SAPC and company standards.
• Ensure dispensary viability through sound financial management and objective target achievement.
• Lead, develop and coach staff, learners and interns to build capacity for current and future needs.
• Schedule staff per labour policy and maintain weekly attendance and records.
• Drive customer service initiatives to enhance experience and loyalty and support club card targets.
• Foster integration with the clinic and healthcare aisle for a full customer offering.
• Support Clicks Group vision by living company values and delivering cohesive operations.

Skills

Leading and Supervising

Delivering Results

Planning and Organizing

Customer Service

Interpersonal Skills

Problem-solving

Stock Management

Financial Acumen

SAPC Knowledge

Job description

About the Role

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Key Responsibilities

• Job Objectives: - To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC). - To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards. - To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required. - To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. - To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR. - To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets. - To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs. - To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. - To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. - To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• Knowledge: - SAPC and relevant legal knowledge - Ethical working practice and compliance - Knowledge of stock, cost, risk and compliance management procedures - Knowledge of patient care, professional counselling - Knowledge of customer service excellence - Knowledge of labour legislation and IR practices - Sound understanding and application of financial management principles - Knowledge of competency based interviewing Skills: - Sound managerial, tutorship and coaching skills - Results and target driven - Planning and organizing skills - Problem-solving skills - Strong customer orientation - Interpersonal skills (Customer service orientation and effective patient care) - Computer literacy - Strong financial acumen Competencies: Essential: - Leading and Supervising - Delivering Results and Meeting Customer Expectations - Planning and Organizing Desirable: - Relating and networking - Coping with Pressures and Setbacks - Entrepreneurial and Commercial Thinking - Working with people - Adhering to Principles and Values

Job Details

• Employment type: Permanent
• Location: Sandton
• Employer: Clicks Group
• Closing date: 16 November 2026