Pharmacy Manager - Clicks Richmond Corner

Clicks Group Limited; Cape Town; Sur place; ZAR 600 000 - 900 000; Plein temps

Résumé du poste

Clicks Group Limited in Cape Town is seeking a Pharmacist Manager to lead the dispensary and clinic teams, ensuring high standards of pharmaceutical care and compliant dispensing. The role requires SAPC registration and patient-focused service in a retail pharmacy environment.

You will oversee stock, budgeting, staff scheduling, and a strong customer experience program, collaborating with clinic staff to offer integrated health services and drive sales targets while upholding company values.

Qualifications

• Registered Pharmacist with SAPC and SAPC registration.
• Minimum 2 years post community service experience.
• Minimum 1 year of people management experience.

Responsabilités

• Maintain high standard of pharmaceutical care and safe dispensing.
• Efficiently manage dispensary operations, stock control, and administration.
• Drive financial viability and manage expenses towards targets.
• Lead and develop pharmacy staff including learners and interns.
• Schedule staff in line with labour policy and ensure attendance records.
• Drive customer service initiatives to boost loyalty and club card participation.
• Collaborate with clinic for integrated health offering.
• Align with company values and drive high performing culture.

Connaissances

Managerial skills

Coaching

Planning & organizing

Problem solving

Customer orientation

Interpersonal skills

Leading & supervising

Delivering results

Relating & networking

Coping with pressure

Entrepreneurial thinking

Adhering to values

Formation

Registered Pharmacist with SAPC

Description du poste

Position summary

Industry: Wholesale & Retail Trade

Job category: Pharmaceutic

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on‑going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that result in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing
• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial ThinkingWorking with people
• Adhering to Principles and Values

Experience

Essential: Minimum 2 years’ experience post community service year

Essential: Minimum 1 year People Management experience

Essential: Registration as Responsible Pharmacist with SAPC

Education

• Essential: Registered Pharmacist with SAPC