Pharmacist Team Coach & Performance Leader

Discovery Limited; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Discovery Health is seeking a Clinical Team Leader to manage a dedicated team within Discovery Care. You will oversee performance, mentor staff, and ensure service levels and quality targets are met across chronic and PMB management workflows.

Strong leadership, DH product knowledge and policy understanding are essential. The role requires SAPC registration, a BPharm, matric and at least 1 year of CIB Pharmacist or Pharmacist Assistant experience.

Qualifications

• Matric, BPharm and SAPC registration required.
• 1+ year experience as a CIB Pharmacist or Pharmacist Assistant.
• Knowledge of Discovery Health (DH) products, benefits, funding and policy rules.
• In-depth knowledge of CIB products, benefits and processes.

Responsibilities

• Lead and manage the Clinical Team to meet SLAs and quality targets.
• Coach and develop team members to achieve performance and service delivery goals.
• Oversee staff performance management and identify high-potential talent.
• Maintain service levels and handle administrative duties.
• Identify quality issues and implement corrective actions based on trends.
• Perform quality assessments and resolve escalated queries.
• Build internal and external relationships to achieve objectives.
• Multitask and meet daily deadlines; drive team results.

Skills

Team leadership

Coaching & mentoring

Stakeholder management

Quality focus

Time management

Communication

Education

Matric

BPharm

SAPC registration

1+ year CIB Pharmacist/Pharmacist Assistant

Job description

Discovery Health is seeking a Clinical Team Leader to manage a dedicated team within Discovery Care. You will oversee performance, mentor staff, and ensure service levels and quality targets are met across chronic and PMB management workflows.

Strong leadership, DH product knowledge and policy understanding are essential. The role requires SAPC registration, a BPharm, matric and at least 1 year of CIB Pharmacist or Pharmacist Assistant experience.