Pharmacist Assistant QPB - Clicks Hermanus

Clicks Group Limited; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading pharmacy chain in South Africa seeks a Pharmacist Assistant to provide pharmaceutical care and ensure patient satisfaction. The role involves customer interactions, accurate prescription handling, and compliance with SOPs. Candidates should have a relevant qualification and at least 1 year of experience in a similar position.

Qualifications

• Minimum 1 year in the role of Pharmacist Assistant Post Basic.
• At least 1 year in Pharmacist Assistant Post Basic role.
• Knowledge of SAPC and legal requirements.

Responsibilities

• Interact with customers in a professional manner and confidentiality.
• Accurate capturing of scripts received.
• Management of patient profiles.
• Liaise with health care professionals as needed.
• Assist with chronic authorizations and cross-department coordination.
• Maintain high standards of customer service and ethics.

Skills

Customer service orientated

Accuracy and attention to detail

Bilingual (English required)

Ability to work under pressure

Positive attitude

Initiative for patient satisfaction

Work under pressure

Ethical practices

Education

Further Education and Training Certificate Pharmacist Assistance

Job description

Listing reference: click_022291

Listing status: Online

Apply by: 28 October 2025

Position summary

Industry: Pharmaceutical Sector

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Hermanus

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company\'s Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job Objectives

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge

• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills

• Customer service orientated
• Accuracy and attention to detail
• Must be bilingual (with English being one of the requirements)
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Adaptability
• Positive attitude
• Be able to work under pressure
• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations

Experience

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education

• Further Education and Training Certificate Pharmacist Assistance (Essential)

Note: Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.