Pharmacist Assistant QPB - Clicks Sanbury

Clicks Group Limited; Cape Town; On-site; ZAR 140,000 - 190,000; Full time

Job summary

Clicks Group Limited is seeking a Pharmacist Assistant Post Basic to manage dispensing administration and related clerical tasks in the Central Pharmacy centre. You will interact with customers, capture scripts accurately, and handle patient profiles with confidentiality.

The role requires a FE&T certificate, at least 1 year in this position, and bilingual communication. A cooperative team environment and focus on patient satisfaction are emphasized.

Qualifications

• Pharmacist Assistant Post Basic with FE&T certificate.
• Minimum 1 year in the Pharmacist Assistant role.
• Bilingual (English required).
• Knowledge of chronic authorization process and procedures.

Responsibilities

• Interact with customers professionally within SOP and timelines.
• Administer scripts and related claiming/capturing procedures.
• Accurate handling of all patient profiles processed.
• Liaise with healthcare professionals when needed.
• Resolve queries with follow-up as required.

Skills

Customer service

Accuracy

Bilingual

Patient interaction

Adaptability

Positive attitude

Working under pressure

Delivering results

Education

FET Pharmacist Assistant certificate

Job description

Position summary

Industry: Pharmaceutical Sector

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction.

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines.
• Administration of scripts and or any other claiming/capturing related procedure.
• Accurate and complete handling of all profiles worked on.
• Interact with health care professionals where needed.
• Problem solving and follow up of queries.

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services.
• Accurate capturing of scripts received at the Central Pharmacy centre.
• Handling of queries regarding prescriptions.
• Patient Profile management.
• Assist with Chronic authorizations.
• Liaison with all other departments.
• Ad hoc requirements as per operational requirements.

Knowledge

• SAPC and relevant legal knowledge.
• Sound knowledge of the chronic authorization process and procedures.
• Customer service orientated.
• Ethical working practice and compliance.

Skills

• Customer service orientated.
• Accuracy and attention to detail.
• Must be bilingual (with English being one of the requirements).
• Must be able to work with patients and be adaptable to assist with various departmental duties.
• Be able to use initiative in order to provide patient satisfaction.
• Adaptability.
• Positive attitude.
• Be able to work under pressure.
• Adhering to Principles and Values.
• Working with People.
• Delivering Results and Meeting Customer Expectations.

Experience

• Minimum 1 year in the role of Pharmacist Assistant Post Basic.

Education

• Further Education and Training Certificate Pharmacist Assistance (Essential).

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.