People Operations Coordinator

Frank Consult; Cape Town; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Frank Consult is seeking a highly driven Human Resources Operations Specialist in Cape Town. This role requires a minimum of 5 years in HR or People Operations with a strong focus on industrial relations and compliance. The successful candidate will manage onboarding, compliance documentation, and recruitment processes while leveraging technological skills and Microsoft 365 tools. A hybrid working model is offered, and the candidate must have strong attention to detail and self-management abilities.

Qualifications

• Minimum 5 years’ HR or People Operations experience.
• Strong exposure to industrial relations administration and labour legislation.
• Experience preparing IR documentation and hearing packs.

Responsibilities

• Manage and coordinate onboarding processes.
• Support labour law compliance and submissions.
• Conduct interviews and provide feedback.
• Maintain HR reports and dashboards.

Skills

Industrial relations administration

Microsoft 365 tools

Attention to detail

Self-management

Process discipline

Education

Relevant qualification in Human Resources, Industrial Psychology, or Labour Law

Tools

Power BI

Excel

Job description

Our client, a fast-paced and growing organisation, is seeking a highly driven Human Resources Operations Specialist to join their team. This role is suited to an experienced HR professional who enjoys the operational and specialist side of people management and building scalable people processes across multiple entities.

The successful candidate will be detail-oriented, technologically strong, self-managed, and comfortable operating in a high-performance environment that requires ownership, initiative, and the ability to work under pressure.

Key Responsibilities

Onboarding and Employee Lifecycle Management

• Manage and coordinate onboarding across multiple business entities.
• Ensure a seamless onboarding and probation experience for all new employees.
• Track probation milestones and ensure all reviews and documentation are completed timeously.
• Manage offboarding processes, exit documentation, and employee records.

Industrial Relations and Compliance Administration

• Prepare IR documentation including warnings, counselling records, suspension notices, and hearing documentation.
• Compile disciplinary hearing packs and CCMA bundles.
• Maintain accurate IR records, trackers, and registers.
• Support labour law compliance and related submissions across the business.

Recruitment and Interviewing

• Conduct culture fit and competency-based interviews for junior-level positions.
• Provide structured interview feedback and recommendations.
• Assist with interview guides, scorecards, and recruitment process improvements.

Reporting, Systems and Process Management

• Maintain HR reports, dashboards, trackers, and operational registers.
• Draft and refine policies, SOPs, and operational HR processes.
• Drive process improvements and support digital HR workflows and automation initiatives.
• Utilise Microsoft 365 tools including Power BI, Forms, Excel, and related platforms effectively.
• Leverage AI tools to improve operational efficiency and reporting accuracy.

Projects and People Initiatives

• Coordinate and execute people initiatives including wellness, engagement, culture, and development projects.
• Assist with planning, communication, timelines, and execution of initiatives across the business.

Requirements

• Relevant qualification in Human Resources, Industrial Psychology, Labour Law, or a related field.
• Minimum 5 years’ HR or People Operations experience within a generalist or operational environment.
• Strong exposure to industrial relations administration and labour legislation.
• Experience preparing IR documentation, hearing packs, and CCMA bundles.
• Strong understanding of BCEA, LRA, EEA, OHSA, POPIA, and BBBEE legislation.
• Experience drafting policies, procedures, and SOPs.
• Strong Microsoft 365 skills including Power BI, Forms, and Excel.
• Comfortable using AI and digital tools within a modern working environment.
• Strong attention to detail, process discipline, and organisational ability.
• Self-managed with the ability to take ownership and work independently.
• Comfortable operating in a fast-paced, high-pressure environment.
• Own vehicle and valid driver’s licence.
• Willingness to travel when required.
• Hybrid working environment.

If you meet the above requirements and are looking for an opportunity where you can take ownership, grow your capability, and contribute meaningfully within a high-performance environment, please apply online.