Payroll Customer Service

Exclusively Remote; Cape Town; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A payroll outsourcing company is seeking a dedicated Payroll Customer Specialist to ensure accurate payroll processing and excellent customer service. This remote role requires strong numerical skills, the ability to handle sensitive information, and commitment to customer satisfaction. Candidates should have at least 3 years of relevant experience, working US hours. Join a dynamic team in a fast-paced environment that values excellence.

Qualifications

• Proven experience in customer service, specifically 3+ years in a relevant role.
• Ability to work US hours, mainly 3pm to 1am or 4pm to 1am SA time.

Responsibilities

• Process payroll accurately and on time for clients.
• Respond to client inquiries and resolve payroll-related issues.
• Ensure compliance with payroll regulations.

Skills

Excellent written and verbal communication skills

Strong aptitude for numbers

Attention to detail

Tech-savvy

Job description

Overview

Our client, a payroll outsourcing company, is seeking a highly motivated Payroll Customer specialist to join our team. The ideal candidate will have a passion for providing exceptional customer service, a strong aptitude for numbers, and the ability to work efficiently with attention to detail.

Responsibilities

• Process payroll for clients accurately and on time
• Respond to client inquiries and resolve payroll-related issues in a professional and timely manner
• Ensure compliance with federal, state, and local payroll regulations
• Maintain accurate and up-to-date payroll records for clients
• Collaborate with clients and internal teams to resolve payroll discrepancies
• Stay current on industry changes and updates to payroll laws and regulations
• Provide exceptional customer service over the phone and via email

Requirements

• Excellent written and verbal communication skills
• Strong aptitude for numbers and attention to detail
• Tech-savvy and ability to quickly learn new payroll software
• Ability to maintain confidential information and handle sensitive data
• Willingness to work full-time US hours

If you are a dedicated professional with a strong work ethic and a desire to succeed in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity!

Additional Details

• This is a remote working opportunity from Monday - Friday from 3pm-1am and4pm - 1am SA time
• Own laptop Ram50/Mbps
• Job Types: Full-time
• Experience Customer service/ Reception: 3+years (Required)
• Experience with 20-30 line switch board