Patient Billing & Support Agent

Sa Commercial (Pty) Ltd; Cape Town; On-site; ZAR 120,000 - 210,000; Full time

Job summary

Sa Commercial (Pty) Ltd in Cape Town is seeking a Customer Service Agent to handle voice and email queries about medical billing and invoices. You will explain charges clearly while delivering a positive customer experience, and you won’t be required to create medical bills.

Join a focused operations team and contribute to accurate billing support, responsive customer service, and compliant handling of sensitive information under GDPR.

Qualifications

• Experience in a contact centre or customer service environment.
• Billing/invoicing knowledge is advantageous.
• Confident system navigation and call-handling skills.

Responsibilities

• Handle inbound/outbound voice calls related to medical billing and invoice queries.
• Provide clear explanations of charges, invoices, and payment terms to customers.
• Record interactions accurately in the CRM and maintain data integrity.
• Assist with debt collection and payment arrangements as needed.
• Adhere to data protection regulations and company compliance standards.

Skills

Verbal communication

Active listening

Problem solving

Conflict resolution

Attention to detail

Empathy

Tools

Salesforce CRM

Job description

Sa Commercial (Pty) Ltd in Cape Town is seeking a Customer Service Agent to handle voice and email queries about medical billing and invoices. You will explain charges clearly while delivering a positive customer experience, and you won’t be required to create medical bills.

Join a focused operations team and contribute to accurate billing support, responsive customer service, and compliant handling of sensitive information under GDPR.