Patient Admissions & Flow Coordinator

Joint Medical Holdings; Durban; On-site; ZAR 140,000 - 200,000; Full time

Job summary

Joint Medical Holdings in Durban is seeking an Admissions Clerk to provide efficient, patient-focused admissions and reception services, handling medical-aid queries, deposits and payments, and ensuring accurate records.

You will support patient flow, coordinate bed bookings, assist with billing admin, maintain confidentiality, and work shift rotations. The role requires hospital admissions experience and Delta 9 system knowledge.

Qualifications

• Matric / Grade 12 completed.
• Computer literate and proficient with hospital systems.
• 1-2 years hospital admissions experience.
• Experience with Delta 9 system.
• Knowledge of medical aid processes and pre-authorizations.
• Familiar with the hospital admissions workflow.
• Able to work night and day shifts.
• Switchboard experience is a plus.

Responsibilities

• Welcome and assist patients, visitors, doctors and stakeholders in a professional manner.
• Register patient admissions and ensure information is accurate.
• Verify medical aid details and obtain required authorizations.
• Process deposits and private fees per procedures.
• Capture patient information accurately on the hospital information system.
• Coordinate admissions, bed bookings and patient flow with departments.
• Assist with billing-related admin and resolve admission queries.
• Maintain confidentiality and comply with hospital policies.
• Provide excellent customer service within a multidisciplinary team.
• Support switchboard and reception functions as required.

Skills

Hospital experience

Medical aids

Pre-authorizations

Admissions knowledge

Shift work

Customer service

Switchboard experience

Education

Matric / Grade 12

Tools

Delta 9 system

Job description

Joint Medical Holdings in Durban is seeking an Admissions Clerk to provide efficient, patient-focused admissions and reception services, handling medical-aid queries, deposits and payments, and ensuring accurate records.

You will support patient flow, coordinate bed bookings, assist with billing admin, maintain confidentiality, and work shift rotations. The role requires hospital admissions experience and Delta 9 system knowledge.