ADMISSIONS CLERK

Joint Medical Holdings; Durban; On-site; ZAR 140,000 - 200,000; Full time

Job summary

Joint Medical Holdings in Durban is seeking an Admissions Clerk to provide efficient, patient-focused admissions and reception services, handling medical-aid queries, deposits and payments, and ensuring accurate records.

You will support patient flow, coordinate bed bookings, assist with billing admin, maintain confidentiality, and work shift rotations. The role requires hospital admissions experience and Delta 9 system knowledge.

Qualifications

• Matric / Grade 12 completed.
• Computer literate and proficient with hospital systems.
• 1-2 years hospital admissions experience.
• Experience with Delta 9 system.
• Knowledge of medical aid processes and pre-authorizations.
• Familiar with the hospital admissions workflow.
• Able to work night and day shifts.
• Switchboard experience is a plus.

Responsibilities

• Welcome and assist patients, visitors, doctors and stakeholders in a professional manner.
• Register patient admissions and ensure information is accurate.
• Verify medical aid details and obtain required authorizations.
• Process deposits and private fees per procedures.
• Capture patient information accurately on the hospital information system.
• Coordinate admissions, bed bookings and patient flow with departments.
• Assist with billing-related admin and resolve admission queries.
• Maintain confidentiality and comply with hospital policies.
• Provide excellent customer service within a multidisciplinary team.
• Support switchboard and reception functions as required.

Skills

Hospital experience

Medical aids

Pre-authorizations

Admissions knowledge

Shift work

Customer service

Switchboard experience

Education

Matric / Grade 12

Tools

Delta 9 system

Job description

PURPOSE OF POSITION

To provide an efficient, professional and patient-focused admissions service by accurately administering patient admissions and related reception processes; assisting patients with medical-aid and private-patient requirements; and processing deposits and payments securely. The Admissions Clerk supports smooth patient flow, accurate records, effective communication and compliance with JMH policies and procedures.

KEY PERFORMANCE AREAS

• Welcome and assist patients, visitors, doctors and stakeholders in a professional and courteous manner.
• Register patient admissions and ensure all information and documentation are accurate and complete.
• Verify medical aid details and obtain required authorizations.
• Process patient deposits, co-payments and private fees in accordance with company procedures.
• Capture and update patient information accurately on the hospital information system.
• Coordinate admissions, bed bookings and patient flow with relevant hospital departments.
• Assist with billing-related administration and resolve admission-related queries.
• Maintain confidentiality of patient information and comply with all hospital policies and procedures.
• Provide excellent customer service while working effectively within a multidisciplinary team.
• Support switchboard and reception functions as required.

MINIMUM REQUIREMENTS

• Matric / Grade 12.
• Computer literate.
• Must have minimum 1-2 years relevant hospital experience.
• Experience with the Delta 9 system is required.
• Experience with medical aids and pre-authorizations is essential.
• Knowledge of the hospital admissions process.
• Must be prepared to do shiftwork (Night shift / Day Shift).
• Switchboard experience is an added advantage.

NB: Only short-listed candidates will be contacted.

Preference will be given to employees from the designated group in line with the Employment Equity Act.