Partner Operations Lead: Data-Driven Growth & Relationships

Houst; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

23 days paid holiday days

Birthday day off

Hybrid working model

Medical Insurance Options

Laptop for business use

Mental health support coverage

Job summary

Houst is seeking a Partner Operations Manager to drive operational excellence across our partner network. You will cultivate strong relationships with service partners and ensure they meet Houst’s quality standards.

In this hybrid role, you’ll monitor performance via KPIs, conduct reviews, train partners, and collaborate with CX, Finance, Supply and Tech to onboard and scale operations globally.

Qualifications

• 3–5 years in commercial account management or third-party supplier management.
• Strong communication and relationship-building skills with influencing ability.
• Analytical mindset with data-driven approach.
• Structured, detail-oriented, and proactive problem solver.
• Able to move quickly and deliver results in a dynamic environment.

Responsibilities

• Build and maintain strong, long-term relationships with key service partners.
• Act as the primary point of contact for partner-related operational queries and support.
• Monitor and analyse partner performance using data and KPIs; proactively resolve issues.
• Conduct regular performance reviews and operational check-ins with partners.
• Support partners in improving processes to meet Houst's quality and service standards.
• Collaborate with CX, Finance, Supply, Tech to ensure onboarding and operations.
• Identify opportunities to improve efficiency and scalability of partner operations.
• Drive initiatives to support partner growth and satisfaction aligned with Houst’s strategy.

Skills

Account management

Relationship building

Data-driven

Attention to detail

Process oriented

Problem solving

Fast execution

Job description

Houst is seeking a Partner Operations Manager to drive operational excellence across our partner network. You will cultivate strong relationships with service partners and ensure they meet Houst’s quality standards.

In this hybrid role, you’ll monitor performance via KPIs, conduct reviews, train partners, and collaborate with CX, Finance, Supply and Tech to onboard and scale operations globally.