Hybrid Partner Operations & Growth Lead

Houst Limited.; Cape Town; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

23 days paid holiday

Birthday day off

Hybrid working model

Medical Insurance Options

Laptop for business use

Better Help coverage for mental health

Opportunities to innovate

Job summary

Houst is seeking a Partner Operations Manager in Cape Town to drive the performance and growth of our partner network. You will cultivate strong relationships, coordinate onboarding, and work with CX, Finance, Supply, and Tech to deliver consistent service standards.

The role requires 3–5 years in account or supplier management, excellent communication, data-driven decision making, and a structured, detail‑oriented approach.

Qualifications

• 3–5 years of commercial account management or third-party supplier management experience.
• Strong communication and relationship-building skills; ability to train, educate and influence client decisions.
• Analytical mindset with a focus on data-driven results.
• High level of attention to detail and a structured, process-oriented approach.
• A problem solver at heart who moves quickly to get things done.

Responsibilities

• Build and maintain strong, long-term relationships with key service partners.
• Act as the primary point of contact for all partner-related operational queries and support.
• Monitor and analyse partner performance using data and KPIs; proactively identify and resolve issues.
• Conduct regular performance reviews and operational check-ins with partners.
• Support partners in improving their processes to meet Houst’s quality and service standards.
• Collaborate with internal teams (CX, Finance, Supply, Tech) to ensure onboarding, training and operations.
• Identify and implement opportunities to improve efficiency and scalability of partner operations.
• Drive initiatives to support partner growth and satisfaction aligned with Houst’s objectives.

Skills

Account management

Partner management

Relationship building

Data analysis

Attention to detail

Process oriented

Problem solving

Fast learner

Job description

Houst is seeking a Partner Operations Manager in Cape Town to drive the performance and growth of our partner network. You will cultivate strong relationships, coordinate onboarding, and work with CX, Finance, Supply, and Tech to deliver consistent service standards.

The role requires 3–5 years in account or supplier management, excellent communication, data-driven decision making, and a structured, detail‑oriented approach.