Partner Success & Growth Manager

Houst Limited.; Cape Town; Vor Ort; ZAR 420.000 - 540.000; Vollzeit

Zusammenfassung

Houst seeks a proactive Junior Partner Success Manager to build strong partner relationships and drive growth. You will combine relationship management with performance analysis to improve service delivery and business results, collaborating with internal teams and partners.

You will monitor partner performance against targets, resolve issues, and conduct regular reviews to set priorities for improvement, while educating partners on Houst’s processes and tools.

Qualifikationen

• 2–4 years of experience in partnerships, B2B account management or a similar relationship management role.
• Strong communication with a range of stakeholders and the ability to influence decisions.
• Commercially aware with the ability to balance partner needs with Houst's objectives.

Aufgaben

• Partner Relationship Management: Build and maintain productive, long-term relationships with partners, acting as their main contact and building trust.
• Commercial Growth: Identify opportunities to grow partner relationships, improve performance and increase revenue with partners.
• Performance Management: Monitor partner performance against targets and service standards using data to drive improvements.
• Service Quality: Ensure partners deliver Houst's standards and provide an exceptional host experience.
• Issue Resolution: Manage partner queries and escalations, taking ownership to resolve issues efficiently.
• Business Reviews: Conduct regular partner check-ins and performance reviews to set priorities for improvement.
• Operational Improvement: Work with the team to identify inefficiencies and strengthen collaboration with partners.
• Training and Guidance: Educate partners on Houst’s processes, tools and expectations.
• Relevant Experience: 2–4 years in partnerships, B2B account management or similar role.
• Communication and Influence: Communicate clearly with stakeholders and influence decisions.
• Commercial Awareness: Understand business performance and balance partner needs with Houst's objectives.
• Analytical Thinking: Use data to identify trends and justify improvements.
• Attention to Detail: Maintain accurate records and follow up on actions.
• Organisation and Structure: Manage multiple relationships and projects without losing sight of detail.
• Problem Solving: Investigate issues and implement practical solutions.
• Bias for Action: Be proactive and able to work at pace in a growing business.

Kenntnisse

Partner Relationships

Commercial Growth

Performance Tracking

Service Quality

Issue Resolution

Business Reviews

Operational Improvement

Training & Guidance

Communication Skills

Bias for Action

Partnerships Experience

Jobbeschreibung

Houst seeks a proactive Junior Partner Success Manager to build strong partner relationships and drive growth. You will combine relationship management with performance analysis to improve service delivery and business results, collaborating with internal teams and partners.

You will monitor partner performance against targets, resolve issues, and conduct regular reviews to set priorities for improvement, while educating partners on Houst’s processes and tools.