Part-Time Sales & Operations Coordinator

Remote Recruitment; South Africa; Remote; ZAR 200,000 - 300,000; Part time

Job summary

A purpose-driven ecommerce company is seeking a part-time Sales & Operations Coordinator to support daily operations. This flexible remote role involves managing product costings, providing customer support, and coordinating with suppliers. The ideal candidate has 3–5 years of sales operations experience, advanced Excel skills, and familiarity with ecommerce platforms. Compensation is R15,000 per month with a contract of 3–6 months.

Qualifications

• 3–5 years of experience in sales operations or similar roles.
• Proven experience working with physical products, preferably in ecommerce.
• Skilled in liaising with suppliers and buyers.

Responsibilities

• Maintain accurate product costings and pricing structures.
• Manage and update price lists and product documentation.
• Provide customer service for ecommerce orders.

Skills

Sales operations

Ecommerce experience

Advanced Excel proficiency

Customer service

Social media planning

Tools

Shopify

Excel

Job description

Part-Time Sales & Operations Coordinator

Job Overview

We’re seeking a highly organised and commercially savvy Sales & Operations Coordinator to support the day-to-day running of a UK-based ecommerce and retail brand. This part-time, flexible remote role is ideal for someone who thrives in both the analytical and creative aspects of product-based business — from pricing and inventory to product launches and customer support.

This is an exciting opportunity to work with a purpose-driven company that values design, storytelling, and innovation. You’ll be the operational engine behind a growing brand that sells both direct-to-consumer and through high-end global retailers.

Key Responsibilities

• Maintain accurate product costings, pricing structures, and margin reports.
• Manage and update wholesale and retail price lists, product documentation, and supplier quotes.
• Liaise with global B2B and B2C stockists, ensuring smooth operational coordination.
• Provide first-line customer service for ecommerce orders.
• Support the onboarding of new products — uploading assets, imagery, and product data.
• Assist with planning and scheduling content for Instagram.
• Track sales and stock levels, flagging best-sellers and replenishment needs.
• Generate monthly sales and stock reports with actionable insights.
• Refresh and distribute sales collateral for each new product launch.
• Proactively identify and implement process improvements.

What Success Looks Like (First 3 Months)

• 99% margin accuracy across all SKUs.
• Wholesale pack updated and distributed before each product launch.
• Customer support response time under 1 business day.
• Instagram content calendar scheduled at least 2 weeks in advance.
• At least two process improvements implemented to enhance efficiency or accuracy.

• 3–5 years of experience in sales operations, retail account management, or similar roles.
• Proven experience working with physical products — particularly in ecommerce, retail, or FMCG.
• Advanced Excel proficiency (including formulas for pricing, margins, etc.).
• Familiarity with ecommerce platforms — Shopify preferred; Amazon/Etsy a plus.
• Skilled in liaising with suppliers, buyers, and retail partners.
• Exposure to social media planning, especially Instagram.
• Self-motivated, organised, and able to work independently.
• Access to a reliable laptop and uncapped high-speed internet.
• Skilled in Excel

Nice to Have

• Familiarity with tools like Airtable, Xero, Mintsoft, Canva, or Adobe.
• Experience in launching or marketing new products.
• Understanding of packaging, inventory, and supplier coordination.
• A passion for improving systems and processes.

• 15–20 hours per week (flexible across 2–3 days)
• Remote from South Africa
• Contract: 3–6 months (freelance or fixed-term), with potential to extend
• Compensation: R15,000 per month