Paarl Hybrid Guest Experience Coordinator

Placements24; South Africa; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work arrangement

Employee discounts

Work in Paarl wine region

Job summary

Placements24 is seeking a Customer Experience Coordinator for a boutique hospitality group in Paarl, Western Cape. You will manage guest communications, coordinate services, and proactively address guest needs to ensure exceptional experiences.

The role requires a passion for hospitality, strong interpersonal skills, and the ability to thrive in a fast-paced environment. The successful candidate will enhance guest satisfaction, maintain CRM records, and assist in planning events, while upholding

Qualifications

• Proven experience in customer service, hospitality, or guest relations.
• Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
• Strong organizational skills and multitasking ability.
• Passion for delivering outstanding guest experiences.
• Experience with hospitality software and CRM systems is a plus.
• Ability to stay calm under pressure.
• Willingness to work varied shifts including weekends and holidays.
• Reside in or be able to commute to Paarl, Western Cape.

Responsibilities

• Oversee and enhance the guest experience throughout their stay or interaction.
• Manage guest communications, including reservations, inquiries, and special requests.
• Coordinate with departments (housekeeping, F&B, events) to ensure guest needs are met.
• Proactively identify and resolve guest issues to ensure satisfaction.
• Gather guest feedback and implement improvements to service delivery.
• Maintain guest records and update CRM systems with preferences and history.
• Assist in planning and executing special events and guest activities.
• Ensure guest-facing areas are well-maintained and presentable.
• Uphold the brand standards and service philosophy of our client.
• Contribute to a positive and professional team environment.

Skills

CRM systems

Guest relations

Communication

Tools

Hospitality software

CRM software

Job description

Placements24 is seeking a Customer Experience Coordinator for a boutique hospitality group in Paarl, Western Cape. You will manage guest communications, coordinate services, and proactively address guest needs to ensure exceptional experiences.

The role requires a passion for hospitality, strong interpersonal skills, and the ability to thrive in a fast-paced environment. The successful candidate will enhance guest satisfaction, maintain CRM records, and assist in planning events, while upholding