Overnight Intake Specialist

Job Duck, LLC; South Africa; Remote; ZAR 211,000 - 225,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Job summary

Job Duck, LLC is seeking an Overnight Intake Specialist to guide potential clients through the intake process, collect critical information, and support overnight operations. The role includes case management tasks, medical records requests, and documentation review, contributing to case progression and client service.

The ideal candidate is dependable, highly organized, and capable of working independently with strong attention to detail in a remote setup.

Qualifications

• Minimum 2 years of inside sales or phone-based selling experience.
• Strong verbal and written English communication skills.
• Excellent attention to detail and accuracy.
• Ability to work remotely with limited supervision.

Responsibilities

• Respond to new web and chat leads immediately, initiate calls or communicate by text/email within permitted hours.
• Close each shift with a detailed handoff summary for reconciliation.
• Process electronic signatures and documents received overnight.
• Perform batch data entry updates and lead corrections during quiet hours.
• Build and prioritize the morning callback queue with case-ready notes for follow-up.
• Monitor after-hours lead captures, verify records, and flag items needing attorney review.
• Handle Spanish-speaking after-hours callers from initial contact to resolution, ensuring a professional experience.

Skills

Inside sales

Phone-based selling

English communication

Attention to detail

Process adherence

Independent work

Customer service

Remote work

Multitasking

Job description

JOB DUCK IS HIRING AN OVERNIGHT INTAKE SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as an Overnight Intake Specialist and become a vital part of a team dedicated to providing exceptional support to potential clients outside of traditional business hours. In this role, you will guide individuals through the intake process, ensure critical case information is collected accurately, and help maintain the smooth flow of operations overnight. During slower periods, you will assist with case management tasks, medical records requests, and documentation review, making a direct impact on case progression and client service.

The ideal candidate is dependable, highly organized, and comfortable working independently while maintaining a strong attention to detail.

Schedule

Monday to Thursday and Sunday, 7:00 PM to 3:00 AM EST

Your Responsibilities Will Include but Are Not Limited To:

• Responding to new web and chat leads immediately, initiating calls during permitted calling hours or communicating by text and email when necessary, while ensuring first response targets are met


• Closing each shift with a detailed handoff summary to support the office's reconciliation process


• Processing electronic signatures and documents received overnight


• Working the queue during quiet hours by completing batch data entry updates and lead record corrections assigned by the team


• Building and prioritizing the morning callback queue with case-ready notes to facilitate efficient follow-up activities


• Monitoring after-hours assistant lead captures, verifying accurate record creation, enriching lead information, and identifying matters requiring attorney review


• Managing Spanish-speaking after-hours callers from initial contact through resolution, ensuring a seamless and professional client experience end-to-end

What We’re Looking For:

• Minimum of 2 years of inside sales or phone-based selling experience


• Strong verbal and written English communication skills


• Exceptional attention to detail and accuracy


• Ability to balance empathy with urgency when assisting clients and managing inquiries


• Demonstrated ability to follow structured processes, procedures, and checklists


• Strong judgment and decision-making skills, including the ability to prioritize issues and determine appropriate escalation paths


• Ability to work independently and remain highly productive in a remote work environment


• Self-motivated with the ability to thrive in a position requiring limited supervision


• Strong customer service and relationship-building skills


• Results-oriented mindset with a commitment to quality, accountability, and continuous improvement


• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)


• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD


• Paid time off.


• Parental leave.


• Opportunities for professional development and training


• Dedicated support from our team.


• A chance to work with clients who share our values.