Outlet / Restaurant Manager

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 360,000 - 480,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts invites applications for a Restaurant Manager to take full ownership of the restaurant outlet's performance, driving revenue, guest experience and compliance with SOPs and safety standards.

Ideal candidates will have 4+ years in F&B operations, proven leadership, and strong financial management skills to control costs and optimize profitability.

Qualifications

• Matric with hospitality focus or equivalent qualification.

Responsibilities

• Owns restaurant outlet performance, driving revenue and profitability.
• Leads, trains and develops the restaurant team to deliver consistent, high-quality service.
• Manages labour, stock and expenses with strong cost-control practices.
• Ensures SOPs, hygiene and safety compliance.

Skills

Customer service

Leadership

Financial management

Problem solving

Communication

Teamwork

Attention to detail

Professional appearance

Education

Matric

Hospitality/Food Services Management Qualification

Tools

Restaurant management software

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values - the core of which is rigor, disciplined thought and disciplined

Description:

The Restaurant Manager takes full ownership of the restaurant outlet's performance, driving revenue and profitability targets, guest experience and operational compliance (SOPs, hygiene, safety). This includes controlling labour, stock and expense costs, and leading, developing and training the restaurant team to deliver consistent, high-quality service.

Minimum Requirements:

• Matric
• Hospitality or Food Services Management Qualification
• 4-6+ years' Food & Beverage operations experience, including at least 2-3 years as a Restaurant Manager or Assistant Outlet Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and waitering staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.