Organizational Effectiveness Specialist

Santam Insurance; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Santam is seeking an Organisational Effectiveness Specialist to drive employee experience, culture transformation, DEIB, and organisational health. You will partner with HC Business Partners and leaders to design, implement, and evaluate programmes that boost performance and engagement across the business.

You will lead employee listening initiatives, diagnose organisational health, and support DEIB strategies with data-driven recommendations, interventions and cross-functional project delivery.

Qualifications

• Bachelor's degree required in Industrial Psychology or related field.
• Postgraduate qualification advantageous.
• Minimum 5–7 years in Organisational Effectiveness and DEIB.
• Experience managing employee surveys (eNPS, pulse, engagement).
• Proven DEIB programme implementation and workplace inclusion experience.
• Strong data analysis translating insights into interventions.
• Excellent project management and stakeholder engagement.

Responsibilities

• Develop and implement OE frameworks, methodologies and interventions.
• Conduct diagnostics to identify opportunities for improved effectiveness and performance.
• Partner with HC and leaders to address organisational challenges with data-driven recommendations.
• Lead OE interventions, workshops and leadership engagements.
• Support organisational design and change initiatives; measure OE impact.
• Lead employee listening programmes and survey planning, deployment, analysis and reporting.
• Translate feedback into actionable insights and improvement plans.

Skills

OE Strategy

Employee Experience

Survey Management

Change Management

Data Analytics

Project Management

Stakeholder Engagement

Facilitation

Education

Bachelor's Degree in Industrial Psychology

Postgraduate qualification in Industrial Psychology

Job description

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Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

The People Experience team in Human Capital has a full-time, permanent opportunity available for a Organisational Effectiveness Specialist, based in either Bellville or Sandton, reporting to the Organisational Effectiveness Lead.

JOB DESCRIPTION

The Specialist: Organisational Effectiveness will play a key role in driving employee experience, organisational effectiveness, culture transformation, diversity, equity, inclusion and belonging (DEIB) and organisational health initiatives across the business. As a trusted internal consultant, the incumbent will partner with HC Business Partners, business leaders and key stakeholders to design, implement and evaluate programmes that enhance organisational performance, employee engagement and inclusive workplace practices. The role will be responsible for leading employee listening initiatives, including pulse and experience-related surveys analysing organisational insights, facilitating interventions, and supporting the execution of OE strategies that enable a high-performing, inclusive and engaged workforce.

Key Responsibilities

• Support the development and implementation of Organisational Effectiveness frameworks, methodologies and interventions.
• Conduct organisational diagnostics and assessments to identify opportunities for improved effectiveness, collaboration and performance.
• Partner with HC and business leaders to address organisational challenges through data-driven recommendations.
• Facilitate team effectiveness interventions, workshops and leadership engagements.
• Support organisational design and change initiatives where required.
• Measure and evaluate the impact of OE interventions and recommend continuous improvements.

Employee Listening, Engagement and Culture

• Lead the end-to-end management of employee listening programmes, including eNPS, pulse surveys and other feedback mechanisms.
• Manage survey planning, deployment, stakeholder communication, data analysis and reporting.
• Translate employee feedback into actionable insights and improvement plans.
• Track engagement metrics and organisational health indicators.
• Facilitate business discussions and action-planning sessions arising from survey results.
• Support initiatives aimed at strengthening culture, employee experience and organisational performance.

Diversity, Equity, Inclusion and Belonging (DEIB)

• Partner with stakeholders to implement DEIB strategies, programmes and initiatives aligned with business objectives.
• Analyse workforce and engagement data to identify DEIB trends, opportunities and risks.
• Support the development of inclusive leadership capability through education, awareness and interventions.
• Enable and support Employee Resource Groups as a key mechanism for advancing the DEIB strategy and strengthening employee voice, belonging and inclusion.
• Facilitate conversations and initiatives that promote belonging, equity and inclusion across the organisation.
• Monitor and evaluate DEIB programme effectiveness and reporting metrics.

Consulting and Project Delivery

• Act as an internal consultant to HC and business stakeholders on organisational effectiveness, culture and employee engagement matters.
• Lead and support cross-functional projects within the OE portfolio.
• Manage project plans, stakeholder engagement, communication and implementation activities.
• Stay abreast of industry trends and best practices in organisational effectiveness, employee experience and DEIB.

What will make you successful in this role?

Qualifications and Experience

• Bachelor's Degree in Industrial Psychology, Organisational Psychology, Human Resources, Behavioural Sciences or a related field.
• Postgraduate qualification in Industrial Psychology, Organisational Development, Change Management or related discipline will be advantageous.
• Minimum of 5–7 years' experience in Organisational Effectiveness and DEIB
• Demonstrated experience managing employee surveys, including eNPS, pulse surveys and engagement surveys and systems.
• Proven experience in DEIB programme implementation and workplace inclusion initiatives.
• Experience conducting data analysis and translating insights into practical organisational interventions.
• Strong project management and stakeholder engagement experience.
• Experience working within a medium to large corporate environment.

Skills

Technical Skills

• Organisational Effectiveness
• Organisational Development
• DEIB Strategy and Programme Implementation
• Employee Experience and Engagement
• Employee Listening and Survey Management
• Culture Transformation
• Change Management
• Facilitation and Workshop Design
• Data Analytics and Insight Generation
• Project Management

Behavioural Skills

• Strong consulting and influencing capability
• Excellent communication and stakeholder management skills
• High emotional intelligence and interpersonal effectiveness
• Strong analytical and problem-solving ability
• Systems thinking and strategic perspective
• Ability to manage ambiguity and complexity
• Results-driven and self-motivated
• Collaboration and relationship-building capability

Knowledge

• Organisational Effectiveness methodologies and practices
• Employee Experience and Employee Listening frameworks
• DEIB principles, trends and best practices
• Organisational Culture and Change Management
• Survey design, deployment and analytics
• People analytics and workforce insights
• Facilitation techniques and intervention methodologies
• Project and programme management principles

Knowledge and Skills

Personal Attributes

Core Competencies

Our commitment to transformation

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.