Ops Leadership & Talent Development Manager

Time Personnel; Cape Town; Remote; ZAR 700,000 - 900,000; Full time

Job summary

Time Personnel seeks an experienced Operations Manager to lead Team Leads and Managers in a fast-paced environment. You will drive quality and consistency across daily operations, using data to identify opportunities and implement improvements.

Responsibilities include overseeing KPIs, managing escalations, applying Agile practices, and coordinating with Engineering and Support teams to deliver reliable, scalable processes. Strong training design experience is a plus.

Qualifications

• Experience managing within a multi-tier structure across managers and operators.
• Strong background in operations management and leading high-performing teams.
• Proven ability to use data to identify opportunities and drive process improvements.

Responsibilities

• Lead, coach, and develop Team Leads and Managers.
• Support ownership of the quality and consistency of daily operations.
• Monitor team and data performance against KPIs, tracking error and exception rates and proactively acting on emerging trends.
• Ensure high standards of validation, accuracy, and consistency across the function.
• Own and continuously improve quality control frameworks, workflow processes, and training structures to ensure the function remains reliable and scalable.
• Manage escalations above Team Lead level and remove blockers to ensure effective delivery.
• Apply Agile practices to guide and support Team Leads, keeping delivery organised, visible, and consistent across teams.
• Plan and manage capacity and pipeline across teams, balancing workloads against deadlines and available resources.
• Optimise workflows, identify inefficiencies, implement improvements, and measure their impact on efficiency and accuracy.
• Collaborate closely with Engineering, Customer Support, and other internal teams to improve processes, resolve issues, and support effective delivery.
• Build and streamline training programmes for new hires and existing team members.
• Report progress, risks, and recommendations to the Director, providing clear insights to support planning, prioritisation, and resourcing.

Skills

Multi-tier management

Operations management

Leadership of managers

Data-driven improvements

Stakeholder management

Collaborative leadership

Organisational skills

Jira proficiency

Training design

Resilient/adaptable

Tools

Jira

Job description

Time Personnel seeks an experienced Operations Manager to lead Team Leads and Managers in a fast-paced environment. You will drive quality and consistency across daily operations, using data to identify opportunities and implement improvements.

Responsibilities include overseeing KPIs, managing escalations, applying Agile practices, and coordinating with Engineering and Support teams to deliver reliable, scalable processes. Strong training design experience is a plus.