Operations Trainer — US Night Shift

WNS; Cape Town; On-site; ZAR 150,000 - 190,000; Full time

Job summary

WNS is seeking an Operations Trainer in Cape Town to deliver product and technical training to the assigned operational unit. You will ensure agents and teams possess the tools and skills to achieve optimum delivery and performance.

You will conduct new starter training, refresher sessions, up-skilling and knowledge checks, manage trainees daily, support nesting and BAU, and capture learner records in line with client requirements.

Qualifications

• Grade 12
• 2+ years’ experience in a training role
• Training, coaching and mentoring experience
• Computer literacy at intermediate level (MS Office).

Responsibilities

• Conduct new starter training as well as refresher, up‑skilling and cross‑skill training including knowledge checks and assessments, ensuring support is provided daily.
• Manage a group of trainees on a day‑to‑day basis, including administration of the group and follow‑through.
• Support nesting and BAU, conduct training needs analysis and report on findings.
• Capture learner records in line with client requirements.

Skills

Training

Coaching

Mentoring

Education

Grade 12

Tools

MS Office

Job description

WNS is seeking an Operations Trainer in Cape Town to deliver product and technical training to the assigned operational unit. You will ensure agents and teams possess the tools and skills to achieve optimum delivery and performance.

You will conduct new starter training, refresher sessions, up-skilling and knowledge checks, manage trainees daily, support nesting and BAU, and capture learner records in line with client requirements.