Night-Shift US Insurance Operations Manager

WNS; Cape Town; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

WNS South Africa is seeking a Group Manager for the Nightshift USA campaign. Lead high performing teams, drive target achievement and ensure quality customer outcomes for US insurance accounts. The role requires strong leadership, strategic thinking and hands-on coaching to optimise night-time operations.

Based in Cape Town, you will align with US time zones and manage the end-to-end delivery of key processes in a dynamic BPM environment.

Qualifications

• Grade 12 education is required.
• Experience managing US-based night-shift campaigns is essential.
• Strong leadership and performance management skills.

Responsibilities

• Group Manager for Nightshift USA campaign.
• Manage high performing teams and ensure targets are met.
• Coach and motivate staff; communicate effectively with stakeholders.
• Maintain processes for US insurance domain during night shift.

Skills

Operations management

Leadership

US Insurance

Night shift

Education

Grade 12

Job description

WNS South Africa is seeking a Group Manager for the Nightshift USA campaign. Lead high performing teams, drive target achievement and ensure quality customer outcomes for US insurance accounts. The role requires strong leadership, strategic thinking and hands-on coaching to optimise night-time operations.

Based in Cape Town, you will align with US time zones and manage the end-to-end delivery of key processes in a dynamic BPM environment.