Operations Team Lead

Placements24; East London; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Team performance bonuses

Medical aid

Retirement fund contributions

Paid time off

Overtime opportunities

On-job training

Job summary

Placements24 is seeking an Operations Team Lead in East London to guide an energetic operations team. You will supervise daily activities, drive performance, and foster a collaborative, efficient environment that supports business success.

The role focuses on leading staff, resolving bottlenecks, training, and maintaining quality standards, with opportunities for process improvements and overtime where applicable.

Qualifications

• 3+ years in operations or team lead roles.
• Bachelor’s degree preferred; high school diploma required.
• Strong problem-solving and communication skills.

Responsibilities

• Lead and motivate a team of operational staff to meet daily/weekly targets.
• Oversee workflows and ensure quality standards.
• Provide training and ongoing support, addressing performance issues.
• Monitor metrics and report findings to operations management.
• Identify and resolve bottlenecks in real time.
• Contribute to process improvements within the team.

Skills

Team leadership

Performance management

Problem solving

Communication

Education

High school diploma

Bachelor's degree preferred

Job description

About the Role

Our client is seeking an energetic and results-driven Operations Team Lead to guide and support their operational team in East London . This role involves supervising daily activities, ensuring team members meet performance targets, and fostering a collaborative and efficient work environment. You will be responsible for the direct management of a team, troubleshooting operational issues, and contributing to the overall productivity and success of the department. This is an excellent opportunity for an emerging leader to develop their management skills and make a tangible impact.

Key Responsibilities

• Lead, motivate, and manage a team of operational staff to achieve daily and weekly objectives.
• Oversee daily operational workflows, ensuring adherence to quality standards and procedures.
• Provide training and ongoing support to team members, addressing performance issues as they arise.
• Monitor team performance metrics and report on key findings to operations management.
• Identify and resolve operational bottlenecks or challenges in real-time.
• Contribute to the development and implementation of process improvements within the team.

Requirements

• High school diploma or equivalent; Bachelor's degree preferred.
• 3+ years of experience in an operations or team lead role.
• Proven ability to manage and motivate a team.
• Strong understanding of operational processes and best practices.
• Excellent problem-solving and communication skills.
• Ability to work effectively under pressure and meet deadlines.

Benefits

• Competitive salary and potential for team performance bonuses.
• Medical aid and retirement fund contributions.
• Paid time off and opportunities for overtime.
• On‑job training and skill development programs.
• A supportive team environment in the bustling city of East London .