Operations Support Analyst

WatersEdge Solutions; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Benefits offered by this job

Structured onboarding

Development path into complex responsibilities

Exposure to global compliance operations

Job summary

A financial services firm based in Johannesburg is seeking an Operations Support Analyst. This role involves managing VAT and US Sales Tax compliance cases, leading projects, and conducting research to support internal and client requests. Candidates should possess strong problem-solving skills, time management, and the ability to collaborate effectively. The organization promotes a culture of continuous improvement and offers opportunities for career development in a dynamic environment.

Qualifications

• Strong problem-solving ability and the capacity to manage multiple cases and projects at once.
• Excellent time management, organisational, and teamwork skills.
• Strong critical thinking and communication capability.

Responsibilities

• Manage a range of VAT and US Sales Tax compliance cases with accuracy and strong client focus.
• Research and support emerging case types, updating internal processes where needed.
• Lead consulting-style cases by responding to client-specific requests with practical solutions.
• Identify trends, draft process notes, and document solutions for internal knowledge sharing.
• Collaborate with cross-functional teams to improve operational efficiency.

Skills

Problem-solving ability

Time management

Organizational skills

Critical thinking

Communication capability

Teamwork skills

Job description

Location: Hybrid / Office-Based
Employment Type: Full-Time
Industry: Tax Compliance | Financial Services | Operations

WatersEdge Solutions is partnering with a client to recruit a versatile and analytical Operations Support Analyst. This is an excellent opportunity for someone who enjoys solving complex problems, managing multiple moving parts, and contributing to a global compliance operation. The role sits within a dynamic support function that works across departments, jurisdictions, and case types to deliver accurate, client-focused solutions.

About the Role

As an Operations Support Analyst, you will support core compliance operations by managing VAT and US Sales Tax cases, leading projects, conducting research, and collaborating with internal stakeholders, clients, and tax authorities. This role begins with a structured onboarding and learning period, with increasing exposure to more complex and high-impact responsibilities as your knowledge grows. It’s well suited to someone who is proactive, detail-oriented, and comfortable in a fast-paced, cross-functional environment.

Key Responsibilities

• Manage a range of VAT and US Sales Tax compliance cases with accuracy and strong client focus
• Research and support emerging case types, updating internal processes where needed
• Lead consulting-style cases by responding to client-specific requests with practical solutions
• Identify trends, draft process notes, and document solutions for internal knowledge sharing
• Lead and execute key operational projects across departments
• Collaborate with cross-functional teams to improve operational efficiency
• Conduct global VAT and US Sales Tax research for clients and internal stakeholders
• Support ad-hoc operational improvement tasks and complex problem-solving initiatives
• Liaise with internal teams, clients, and tax authorities across multiple regions
• Contribute to team development and continuous improvement initiatives

What You’ll Bring

• Strong problem-solving ability and the capacity to manage multiple cases and projects at once
• Excellent time management, organisational, and teamwork skills
• Strong critical thinking and communication capability
• Confidence engaging with internal stakeholders, clients, and tax authorities
• Proactive mindset with a strong focus on process improvement and learning
• Ability to work in a structured environment while adapting to evolving priorities
• Professionalism, curiosity, and a high level of accountability

Nice to Have

• Exposure to VAT, US Sales Tax, or broader compliance operations
• Experience in project coordination or cross-functional support roles
• Previous experience in a client-facing analytical or operations environment

What’s On Offer

• Structured onboarding and a clear development path into more complex responsibilities
• Exposure to global compliance operations and cross-border tax research
• Opportunity to work on high-impact operational projects
• Collaborative team environment with strong learning and growth potential

Company Culture

This is a team that values curiosity, critical thinking, and collaboration. The environment is fast-paced and globally connected, with a strong emphasis on continuous improvement, knowledge sharing, and practical problem-solving. You’ll join a culture that rewards initiative, supports development, and values people who can contribute meaningfully across both routine and complex operational work.