Operations Support Analyst - Sandton

Catch; Gauteng; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Catch is seeking an Operations Support Analyst to join a global team supporting compliance operations, including VAT and US Sales Tax research, case management, and project execution. You will collaborate with internal stakeholders, clients, and tax authorities to resolve issues and drive efficiency.

The role emphasizes structured onboarding, knowledge sharing, and growth within a cross-functional environment across jurisdictions.

Qualifications

• Strong problem-solving skills to manage multiple compliance cases and ad-hoc tasks.
• Excellent time management, teamwork, and organizational abilities.
• Critical thinking and communication skills to liaise with stakeholders and authorities.
• A proactive attitude toward process improvement and continuous learning.
• High-impact individuals who can drive change and uphold standards.

Responsibilities

• Manage a broad range of VAT and US Sales Tax cases with timely, accurate resolution.
• Lead consulting cases by delivering tailored, practical solutions for clients.
• Support cross-functional projects and drive operational efficiency improvements.
• Collaborate with internal teams to document solutions and share knowledge.
• Engage in continuous R&D to identify trends and prevent recurring issues.
• Assist with ad-hoc tasks and growth initiatives across the support teams.

Skills

Problem-solving

Time management

Teamwork

Organizational abilities

Communication

Critical thinking

Process improvement

Job description

Role Overview

As an Operations Support Analyst at the company, you will be part of a dynamic, global team that provides critical support to the organization’s compliance operations. The Operations Support team works across departments and jurisdictions, managing compliance cases, conducting in-depth global VAT and US Sales Tax research, executing high-impact projects, and managing direct communication with internal stakeholders, clients, and tax authorities.

Key Responsibilities

Compliance Case Management

• Manage a broad range of VAT and US Sales Tax cases, ensuring timely, accurate, andclient-focused resolution.
• Proactively manage emerging case types through research, collaboration, and updates tointernal processes.
• Lead consulting cases by addressing client-specific requests and delivering tailored,practical solutions.
• Support continuous improvement by identifying trends, drafting process notes anddocumenting solutions for knowledge sharing.

Project Management

• Lead and execute key projects critical to business operations, ensuring timely deliveryand successful outcomes.
• Collaborate with other departments to manage cross-functional projects.
• Identify and scope projects that will enhance operational efficiency.

Research and Development (R&D)

• Engage in continuous R&D initiatives to identify trends, develop solutions, and strategizeways to prevent recurring issues.
• Conduct global VAT and US Sales Tax research to provide timely, accurate advice andsolutions to clients and internal stakeholders.

Ad-Hoc Tasks: Problem-Solving, Operational Efficiency, and Growth

• Assist the Operations Support Manager with various ad-hoc tasks that contribute to improving operational efficiencies.
• Constant collaboration with the various Support teams.
• Drive complex problem-solving initiatives, working with internal stakeholders, clients andtax authorities to resolve issues and develop long-term solutions.
• Implement strategies to foster team growth and professional development.

What We're Looking For

• Strong problem-solving skills with the ability to manage multiple Compliance Cases,projects and ad-hoc tasks simultaneously.
• Excellent time management, teamwork, and organizational abilities.
• Critical thinking and communication skills, with the ability to liaise with internalstakeholders, clients and tax authorities across different regions.
• A proactive attitude toward process improvement and continuous learning.
• High-impact individuals, critical thinkers, problem-solvers and culture carriers.

(NB)Role Integration & Learning Period

The Operations Support Analyst role begins with a structured onboarding phase. Given the complexity of VAT, US Sales Tax, and the team’s cross-functional reach, the first 12 months focus on administrative and foundational work to build core knowledge of systems, processes, and workflows. As confidence and knowledge grow, analysts will gradually be assigned more complex, high-impact responsibilities, equipping them to contribute meaningfully to both the Operations Support team and the broader business.