Operations Support Analyst

Collier Recruitment; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A global tax compliance specialist firm in Johannesburg is seeking a cross-functional analyst to manage compliance cases, leading research initiatives, and driving internal projects. The role involves working closely with clients, tax authorities, and stakeholders, providing tailored solutions while ensuring operational efficiency. Candidates must possess strong problem-solving skills and a background in tax, finance, or compliance. This position emphasizes teamwork and proactive improvement in a dynamic international business environment.

Qualifications

• Must manage multiple cases and projects simultaneously.
• Clear communication across regions and stakeholders is essential.
• A high energy and standards team player is required.

Responsibilities

• Manage a broad range of VAT and US Sales Tax cases.
• Lead and execute key projects critical to business operations.
• Conduct ongoing global VAT and US Sales Tax research.
• Support the Operations Support Manager with operational tasks.

Skills

Problem-solving ability

Critical thinking

Time management

Organizational skills

Attention to detail

Proactive attitude

Team player

Education

Background in tax, compliance, finance, or related field

Job description

Johannesburg, South Africa | Posted on 04/21/2026

Our client is a global VAT and tax compliance specialist, part of one of the largest tax recovery groups in the world — operating across multiple jurisdictions and servicing clients worldwide.

They call their Operations Support team "The All-Rounders." That should tell you everything about what this role demands.

The Role

This is a cross-functional, high-impact analyst position sitting at the heart of the business — managing compliance cases, driving R&D initiatives, leading internal projects, and liaising directly with clients, tax authorities, and stakeholders across the globe.

You won't be siloed. You'll work across departments, jurisdictions, and problem types — building deep expertise in global VAT and US Sales Tax while contributing to the operational engine of a fast-moving international business.

Important to note: The first 12 months are structured as a foundational learning period — building core knowledge of systems, processes, and workflows before stepping into more complex, high-impact responsibilities. This is a long-game role for someone who wants to be built properly.

What You'll Be Doing

Compliance Case Management

• Manage a broad range of VAT and US Sales Tax cases to timely, accurate resolution
• Proactively tackle emerging case types through research and process updates
• Lead consulting cases with tailored, practical solutions for clients
• Identify trends and document solutions to drive continuous improvement

Project Management

• Lead and execute key projects critical to business operations
• Collaborate cross-functionally to deliver on time and scope
• Identify and scope projects that enhance operational efficiency

Research & Development

• Conduct ongoing global VAT and US Sales Tax research
• Develop solutions and strategies to prevent recurring issuesProvide accurate, timely advice to clients and internal stakeholders

Ad-Hoc & Operational Support

• Support the Operations Support Manager across a range of operational tasks
• Drive complex problem-solving initiatives with clients and tax authorities
• Contribute to team growth and professional development strategies

Requirements

• Strong problem-solving ability — comfortable managing multiple cases and projects simultaneously
• Critical thinker who communicates clearly across regions and stakeholder levels
• Excellent time management, organisational skills, and attention to detail
• Proactive attitude toward process improvement and continuous learning
• A team player and culture carrier — high energy, high standards
• Background in tax, compliance, finance, or a related field advantageous