Operations Supervisor: SLA & Team Performance Lead

Aramex; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Aramex Durban seeks a Domestic Supervisor to lead the operations team, ensuring processes meet Aramex quality standards and client SLA requirements. You will manage staffing, reporting, and performance metrics to drive productivity and service quality.

The role emphasizes staff discipline, shift coordination, and safeguarding staff and freight, with a focus on continuous improvement and strong client relations.

Qualifications

• Proven ability to manage teams and resources.
• Experience ensuring SLA adherence and KPI tracking.
• Strong MS Office proficiency and reporting skills.

Responsibilities

• Lead domestic operations teams to meet productivity targets.
• Ensure all processes align with Aramex quality standards.
• Monitor attendance, timekeeping and shift coverage.
• Coordinate staffing for day/night shifts and client KPIs.
• Manage client relationships and staff development.
• Ensure safety and security of staff and freight in warehouse.

Skills

People management

Communication

Team coordination

Education

Matric (Grade 12)

Bachelor's degree preferable

Tools

MS Office

Job description

Aramex Durban seeks a Domestic Supervisor to lead the operations team, ensuring processes meet Aramex quality standards and client SLA requirements. You will manage staffing, reporting, and performance metrics to drive productivity and service quality.

The role emphasizes staff discipline, shift coordination, and safeguarding staff and freight, with a focus on continuous improvement and strong client relations.