Operations Supervisor

Aramex International; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Aramex Durban seeks a Domestic Supervisor to lead the operations team, ensuring processes meet Aramex quality standards and client SLA requirements. You will manage staffing, reporting, and performance metrics to drive productivity and service quality.

The role emphasizes staff discipline, shift coordination, and safeguarding staff and freight, with a focus on continuous improvement and strong client relations.

Qualifications

• Proven ability to manage teams and resources.
• Experience ensuring SLA adherence and KPI tracking.
• Strong MS Office proficiency and reporting skills.

Responsibilities

• Lead domestic operations teams to meet productivity targets.
• Ensure all processes align with Aramex quality standards.
• Monitor attendance, timekeeping and shift coverage.
• Coordinate staffing for day/night shifts and client KPIs.
• Manage client relationships and staff development.
• Ensure safety and security of staff and freight in warehouse.

Skills

People management

Communication

Team coordination

Education

Matric (Grade 12)

Bachelor's degree preferable

Tools

MS Office

Job description

The domestic supervisor works closely with the operations team members, other supervisors, and operations team leaders to ensure all processes and functions handled by the domestic team are implemented per Aramex quality of service standards to ensure providing a satisfactory service to customers.

Job Description

• Ensure all late collections are closed within the collection window period and share missed collections with the customer service team before the end of your shift.
• Management of internal teams to ensure productivity targets are met in line with customer SLA and internal procedure.
• Ensure all customer expectations are met in line with defined SLA's.
• Coordinate team members to meet client defined KPI's and SLA's, inclusive of arranging night shift/day shift and other staffing requirements.
• Reporting on performance and improvement metrics.
• Ensure the couriers are using the Ecourier 100%, debriefing is done daily.
• Manage relationship with client.
• Manage relationship with staff with regards to growth opportunities and motivation.
• Bidair cargo masters must match with the waybill number including the weight.
• Management of all departments associated with the product across the business.
• Ensuring that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct. All policies and procedures must be made known to all operations staff.
• Ensuring all operations staff clock in and out in strict accordance with their set shifts, and that slack timekeeping is monitored, and corrective action taken where necessary. Disciplinary action must be instituted against repeat offenders.
• Monitoring and ensuring the safety and security of staff and freight in the warehouse.

Job Requirements - Experience and Education

• Matric (Grade 12) - bachelor's degree preferable
• Must have a valid Code 8 Driver's license and a valid Public Driver's Permit (PDP)
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 3 years' experience in Operations