Operations Manager (Passenger Fleet)

Shoprite Group of Companies; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Shoprite Group of Companies in Cape Town seeks an Operations Manager (Passenger Fleet) to drive disciplined, scalable fleet performance across regions, ensuring availability and timely delivery. You will lead regional teams, manage suppliers and ensure regulatory compliance within a large retail fleet environment.

This role emphasizes strong leadership, cross-regional coordination, and a data-driven approach to improve turnaround times and service levels in passenger transport operations.

Qualifications

• 3–5 years' experience in fleet operations, logistics, or transport.
• Experience managing operations across multiple regions and managing suppliers/SLAs is essential.
• Experience managing a large-scale fleet is preferred.

Responsibilities

• Fleet Operations Execution: oversee daily performance of the passenger fleet and ensure optimal utilisation and service delivery.
• Regional Coordination & Management: align operations across regions via Fleet Coordinators and ensure consistent standards.
• Supplier Management & Performance: monitor fleet service providers and ensure SLA adherence and cost targets.
• Process & Asset Compliance: ensure licensing, maintenance, safety, and asset controls with audit readiness.
• Operational Discipline & Continuous Improvement: drive accountability, monitor KPIs, and implement improvements.
• Stakeholder Management: engage internal stakeholders to secure alignment and buy-in for initiatives.
• Team Leadership: lead 3 Regional Fleet Coordinators, set performance expectations and coach the team.

Skills

Leadership

Stakeholder management

Problem solving

Decision making

Communication

Education

Matric (Grade 12) + relevant qualification in Logistics/Transport Management or related field

Job description

The Operations Manager (Passenger Fleet) position is responsible for driving operational discipline and performance at scale for all passenger vehicles across all regions, ensuring optimal availability, regional coordination, supplier SLA compliance and adherence to turnaround time targets.

What you'll do

Fleet Operations Execution

• Manage and oversee the daily operational performance of the passenger fleet
• Ensure optimal fleet utilisation, availability, and service delivery
• Identify and resolve operational bottlenecks impacting efficiency and turnaround times
• Drive consistent execution of fleet processes across all regions

Regional Coordination & Management

• Coordinate and align operations across multiple regions through Fleet Coordinators
• Provide clear direction, support, and accountability to regional teams
• Ensure consistency in operational standards and service delivery across regions

Supplier Management & Performance

• Manage and monitor performance of all fleet-related service providers
• Ensure suppliers deliver in line with agreed SLAs, turnaround times, and cost expectations
• Address performance gaps and implement corrective actions where requiredBuild strong working relationships to ensure operational continuity

Process & Asset Compliance

• Ensure adherence to all operational processes, policies, and procedures
• Drive compliance related to vehicle licensing, maintenance, and safety requirements
• Maintain strong controls over fleet assets to minimise risk and loss
• Ensure audit readiness and compliance with internal and regulatory standards

Operational Discipline & Continuous Improvement

• Drive a culture of accountability, operational discipline, and process adherence
• Implement and monitor KPIs (e.g., turnaround times, downtime, utilisation)
• Identify process improvement opportunities and implement solutions
• Ensure accurate and timely reporting on fleet performance

Stakeholder Management

• Engage with internal stakeholders (Operations, Finance, HR, etc.) to ensure alignment
• Influence and secure buy-in for operational improvements and initiatives
• Communicate effectively across multiple levels of the organisation

Team Leadership

• Lead and manage 3 Regional Fleet Coordinators
• Set clear performance expectations and monitor delivery
• Coach and develop team capability
• Ensure accountability and high performance standards

What you bring

Requirements for position

• Tertiary education: Matric (Grade 12) plus a relevant qualification in Logistics,
  Transport Management, Supply Chain, or a related field is advantageous.

Previous experience

• 3-5 years' experience in a fleet operations, logistics, or transport
  environment.
• Proven experience managing operations across multiple regions and managing
  suppliers/SLAs is essential.
• Experience managing a large-scale fleet is preferred.

Knowledge and Skills

• Strong execution and action orientation
• Process-driven with high attention to detail
• Proven leadership, coaching, and team management capabilit
• Sound knowledge of fleet compliance, licensing, and supplier SLA management
• Ability to manage operational scale and complexity
• Strong organisational and multi-regional coordination skills
• Effective problem-solving and decision-making ability
• Excellent stakeholder management, communication, and influencing skill