Operations Manager France

Anyvan; Cape Town; Presencial; ZAR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

20 days annual leave

Health & wellbeing benefit

Descripción de la vacante

AnyVan is seeking a hands-on Supply Manager for France — Transport Partner Operations. You will recruit and onboard partners, ensure continuous coverage, and manage the allocation engine to deliver reliable service.

You’ll be the vital link between frontline operations and senior leadership, driving high performance and accountability. You will coach a team, optimize partner life-cycle, negotiate rates, and own KPIs such as on-time delivery and contractor retention, while shaping scalable SOPs

Formación

• Fluency in French and English
• Proven track record in an operations/commercial leadership role
• Ability to learn quickly in fast-paced environments
• Commercial instincts balancing coverage speed, customer promise, and margin
• Performance-driven with a strong track record of hitting numbers
• Strong communication, negotiation and phone-based influencing skills; high EQ
• Excel and dashboard skills for reporting
• Willing to be based from our offices in the Central Business District 5 days a week

Responsabilidades

• Recruit Transport Partners (TPs) against monthly targets and focus on coverage by vehicle type and geography
• Own the signup-to-first-job funnel and remove blockers for early-life onboarding
• Set up partners on our portal and app: find, bid, accept, complete, invoice
• Keep TP records and compliance docs up-to-date and address underperformance quickly
• Manage active TP numbers and churn with a segmented contact strategy to win back partners
• Own cancellation rate, on-time performance and feedback scores with a coaching/warning/suspension process
• Match TP to jobs quickly and cost-effectively, negotiating rates close to the original
• Run live availability lists and keep jobs on track with dashboards and margin controls
• Lead and develop the team with regular feedback, 1:1s, and data-driven reviews
• Collaborate with Product, Tech and Commercial to improve TP experience
• Provide forecasting, capacity planning and KPI reporting in leadership meetings

Conocimientos

Fluency in French

Fluency in English

Operations leadership

Herramientas

Excel

Dashboard reporting

Descripción del empleo

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.

Back in 2009, our Chairman Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.

Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.

Supply Manager, France — Transport Partner Operations

We’re looking for a hands on manager to focus on customers and drivers in France. You’ll lead our Transport Partners (TP’s) operations team owning everything from recruiting and onboarding our TP’s to keeping the whole allocation engine (making sure every customer who has booked a job with us, has a driver assigned to deliver it) running like clockwork.

You’ll be the crucial link between the frontline and senior leadership, and the person who makes sure France has the coverage it needs, every single day.

We operate at pace:

• Priorities change quickly
• Multiple initiatives run in parallel
• New campaigns and structures launch regularly
• Comfort with ambiguity and constant change is essential.

This role is intentionally not for everyone. This role is NOT:

• A strategy-only leadership seat.
• A sit behind reports job, you will jump in and show your team how its done
• A role where you inherit a perfect team and just maintain it - you drive high performance
• A place to hide behind dashboards instead of fixing root causes
• A role to avoid the difficult coversations, hard targets, tough feedback or accountability

This role is for you if…

• You thrive under pressure and like tough targets.
• You’re comfortable being in the detail (calls, coaching, blockers) and also building the system.
• You bring pace and ownership, you don’t need chasing.
• You lead with warmth and edge: you care, but you don’t tolerate low standards.

What you’ll be doing:

Partner lifecycle: recruiting, onboarding, retention, compliance

• Recruit TPs against a monthly accreditation target, prioritising the vehicle types and geographies where we need coverage most.
• Own the signup-to-first-job funnel and clear the blockers causing drop-off running 30/60/90 day early-life management along the way.
• Get partners set up and self-sufficient on our portal and app: find, bid, accept, complete, invoice.
• Keep TP records and compliance docs watertight, and act fast on anyone who falls short.
• Own active TP numbers and churn, running a segmented contact strategy (top performers, developing, at-risk, dormant) that wins people back.
• Own cancellation rate, on-time performance and feedback scores, with a clear coach-warn-suspend-offboard process behind it.

Allocations & platform engagement

• Match the right TP to the right job, fast and cost-effectively, balancing speed against margin.
• Get on the phone and negotiate rates as close to the original as possible.
• Run live availability lists; TPs, vehicles, locations, routes, rates, margins and keep jobs on track.
• Own the hard-to-cover queue: flag and reprice before jobs become customer failures, and step in on the complex, multi-drop, high-value stuff.
• Push TPs to win work themselves through the portal and app, cutting down what needs manual allocation.
• Sort delivery issues fast, for TPs and customers alike, and keep the admin accurate.

Team leadership

• Coach and develop your team: objectives, regular feedback, 1:1s, data-led reviews.
• Run the huddles, set the daily focus, and build a culture people want to be part of.
• Own staffing plans and shift coverage, keeping an eye on attendance and overtime.
• Be the escalation point when things get tricky, and handle conflict like a pro.
• Build the SOPs and training that keep everyone consistent.

Performance, improvement & reporting

• Dig into the data to find root causes and cut cost to serve.
• Own your team’s KPIs and dashboards, and present trends, risks and opportunities with confidence in leadership meetings.
• Support forecasting, supply-demand modelling and capacity planning.
• Team up with Product, Tech and Commercial to keep improving the TP experience.

What you’ll need to succeed:

• Fluency in French and English (English is our common business language, so you’ll need both)
• A proven track record in an operations/commercial leadership role with the ability to build and drive high performing teams
• The ability to learn new things quickly and thrive in fast paced changing environments
• Commercial instincts, you know how to balance coverage speed, the customer promise, and margin
• Performance focused with a strong track record of hitting your numbers
• Strong communication, negotiation and phone-based influencing skills. High EQ, sharp attention to detail
• Excel and dashboard skills that turn into clean, fast, accurate reporting
• Strong alignment with our values
• Happy and able to be based from our offices in the Central Business District 5 days a week

Bonus points if you have:

• Contact centre or logistics experience is preferred
• Experience working with customers in France is advantageous

What We Offer:

Competitive Salary and bonus structure

Generous Time Off - 20 days annual leave

Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery

Future Ready - Pension - 5% you, 5% us

Easy Travel - Free parking or transport home after 7pm

Daily Perks - In‑house barista coffee, free breakfast every day

Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps)

Career Growth - Join a disruptive technology leader and fast forward your career move

Our company values are:

• Have fun, get it done
• Progress over perfection
• One team thinking big

DE&I

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.

You can find out more about our Company, Culture and Values here:

Our Careers Page

General FAQ's

Our Culture