Operations Manager - Financial Services

Placements24; Upington; Hybrid; ZAR 720,000 - 960,000; Full time

Job summary

Placements24 is seeking an experienced Operations Manager to lead a remote operations team supporting financial services functions. You will drive process improvements, manage performance metrics, and ensure compliant, efficient day-to-day operations across a distributed workforce.

The role emphasizes remote leadership, operational excellence, and cost optimization while maintaining strict regulatory adherence and high service delivery standards.

Qualifications

• 7+ years in operations management, preferably in financial services.
• Bachelor's degree in a related field as listed.
• Proven track record in process improvement and leading remote teams.

Responsibilities

• Oversee daily financial services operations with emphasis on accuracy.
• Develop and refine processes to boost productivity and cut costs.
• Lead and mentor a remote operations team, fostering high performance.
• Monitor KPIs and generate reports for senior management.
• Ensure compliance with regulatory requirements and internal controls.

Skills

Leadership

Process improvement

Regulatory compliance

Remote team management

Education

Bachelor's degree in Business Administration

Job description

About the Role

Our client is seeking a highly organized and experienced Operations Manager to lead their remote operations team, supporting business functions that may extend to areas like Upington . This role is crucial for ensuring the efficient and effective day-to-day running of the financial services operations, focusing on process improvement, team management, and service delivery excellence. You will oversee operational workflows, implement best practices, manage performance metrics, and ensure compliance with industry regulations. The ideal candidate possesses strong leadership skills, a deep understanding of financial operations, and excels in managing and motivating a distributed team in a remote-first environment.

Key Responsibilities

• Oversee and manage all aspects of daily financial services operations, ensuring efficiency and accuracy.
• Develop, implement, and refine operational processes and workflows to enhance productivity and reduce costs.
• Lead, mentor, and manage a remote team of operations staff, fostering a culture of high performance and continuous improvement.
• Monitor key operational performance indicators (KPIs) and generate reports for senior management.
• Ensure strict adherence to all regulatory requirements, compliance policies, and internal controls.

Requirements

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 7 years of experience in operations management, preferably within the financial services industry.
• Proven track record in process improvement, efficiency gains, and team leadership.
• Strong understanding of financial operations, compliance, and risk management.
• Exceptional organizational, problem-solving, and communication skills, with demonstrated success in managing remote teams.

Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous retirement savings plan.
• Professional development opportunities and support for continued learning.
• Fully remote work arrangement, providing flexibility and the ability to work from anywhere.