Senior Operations Manager

Placements24; Upington; On-site; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Retirement savings plan

Professional development opportunities

Upington team collaboration

Job summary

Placements24 is seeking a Senior Operations Manager to lead daily operations in Upington within the banking and financial services sector. You will drive efficiency, manage staff, and implement initiatives that improve productivity and customer satisfaction.

The role requires a Bachelor's degree and at least 6 years of progressive operations experience, with a Master's degree considered a plus. A strong focus on compliance, risk management, and cost optimization is essential.

Qualifications

• Bachelor's degree in Business Administration, Operations Management or related field is required.
• Master's degree is a plus for the role.
• Minimum 6 years of progressive experience in operations management, preferably in financial services.
• Proven track record in process improvement, efficiency and team leadership.
• Strong understanding of operational risk management and regulatory compliance.
• Excellent problem-solving, decision-making and project management skills.

Responsibilities

• Oversee daily operational activities, ensuring smooth execution of business processes.
• Develop and implement strategies to improve efficiency, reduce costs and enhance service quality.
• Manage and mentor operational teams, providing guidance and development opportunities.
• Implement and monitor KPIs to track performance and identify improvements.
• Ensure compliance with industry regulations, policies and standards.
• Manage vendor relationships and procurement for operational needs.

Skills

Operations management

Team leadership

Process improvement

Regulatory compliance

KPIs tracking

Education

Bachelor's degree in Business Administration/related field

Master's degree (preferred)

Job description

Our client is seeking a results-driven and experienced Senior Operations Manager to lead their operational functions in Upington . This role is vital for ensuring the efficient and effective delivery of services, managing operational processes, and driving continuous improvement initiatives. You will oversee day-to-day operations, manage a team of operational staff, and implement strategies to enhance productivity and customer satisfaction within the banking and financial services environment.

Key Responsibilities

• Oversee daily operational activities, ensuring smooth and efficient execution of business processes.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.
• Manage and mentor operational teams, providing guidance, performance feedback, and development opportunities.
• Implement and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
• Ensure compliance with all relevant industry regulations, internal policies, and operational standards.
• Manage vendor relationships and procurement processes for operational needs.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• A Master's degree is a plus.
• Minimum of 6 years of progressive experience in operations management, preferably within the financial services or banking industry.
• Proven track record in process improvement, efficiency optimization, and team leadership.
• Strong understanding of operational risk management and regulatory compliance.
• Excellent problem-solving, decision-making, and project management skills.
• Proficiency in operational software and systems.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Retirement savings plan with employer contributions.
• Opportunities for professional development and career advancement.
• Be part of a dynamic team contributing to the success of a key financial institution in Upington .