Operations Manager Fidelity Services Group Midrand, Gauteng

Info Desk; Midrand; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Fidelity Services Group is seeking an Operations Manager in Midrand to oversee client security operations, HR/IR matters, fleet and expenses control, and officer postings. You will ensure client requirements are met and lead security teams across multiple sites.

The role requires extensive security-industry experience, strong leadership, and compliance with ISO 9001:2008 standards. A valid driver’s license and PSIRA Grade A are essential.

Qualifications

• Matric/Grade 12 or equivalent.
• PSIRA Grade A registered.
• Valid Driver’s License with own transport.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in Operational Security Management.
• Firearm Act knowledge and firearm competency for business purposes.
• Staff management experience.
• MS Office proficiency.

Responsibilities

• Manage multiple clients and security operations.
• Oversee client liaison and HR/IR matters.
• Coordinate fleet management and expenses control.
• Oversee posting of Security Officers and ensure site security requirements.
• Prepare and submit weekly/monthly incident and general reports.
• Investigate incidents and report outcomes.
• Plan proactively for various sites and clients.
• Ensure ISO 9001:2008 Quality Management compliance.

Skills

Staff management

Leadership

HR/IR

Interpersonal communication

Planning & organizing

Client liaison

ISO 9001 knowledge

Strategic thinking

Decision making

Leading security teams

Education

Matric/Grade 12

PSIRA Grade A

Tools

Microsoft Office

Job description

Operations Manager
Fidelity Services Group
Midrand, Gauteng
Permanent
Closing Date 30 September 2026

Job Details

Department
Guarding
Minimum experience
Mid-Senior
Company primary industry
Security and Investigations
Job functional area
Operations

Job Description

The above position is vacant in Midrand, reporting to the Area Manager. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly.
• Formulate disciplinary actions – Strong HR/IR Skills.
• Ensuring the timeous submission of reports to both client and to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.
• Must have sound knowledge of the ISO 9001:2008 Management System.
• Must have Estates Experience

Other personality attributes

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful

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Operations Manager
Fidelity Services Group
Midrand, Gauteng
Permanent
Closing Date 30 September 2026