Site Manager - Casino

Fidelity Services Group; Johannesburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Fidelity Services Group (Pty) Ltd in Johannesburg is seeking a Site Manager for the Hospitality Industry at a Casino in the West Rand area, reporting to the Branch Manager. You will ensure site security requirements are met and that client needs are delivered efficiently and professionally at all times.

Responsibilities include posting Security Officers, supervising staff, evaluating service levels, handling HR queries, disciplinary actions and incident reporting.

Qualifications

• Matric/Grade 12 or equivalent.
• PSIRA Grade A registration and accreditation.
• No criminal record or pending cases.
• Valid driver’s license and own transport.
• Minimum 10 years in security; 5 years in operational security management.
• 3+ years in Casino/Hospitality sector experience.
• Staff management experience essential.
• Proficiency in Microsoft Office.

Responsibilities

• Maintain good relations between Fidelity Security Services and the client.
• Post Security Officers timeously and ensure contractual requirements are met.
• Evaluate service levels and recommend improvements to the client.
• General management and supervision of security staff to meet performance targets.
• Handle administration and HR-related queries promptly.
• Disciplinary actions and incident investigations with reports.

Skills

Staff management

Leadership

Planning & organisation

Verbal & written communication

Investigation techniques

Report writing

Client liaison

Flexi hours / extended hours

Interpersonal skills

MS Office

Education

Grade 12 / Matric

PSIRA Grade A

Tools

Microsoft Office

Job description

Site Manager – Hospitality Industry

Introduction...

The above position is vacant as an Casino Site Manager at a Casino in the Westrand area reporting to the Branch Manager. The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

To ensure the posting of Security Officers and that all site security requirements are adhered to.

Minimum Requirements...

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A registered and accredited.
• No Criminal Record or any pending cases.
• Valid driver’s license and own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in an Operational Security Management structure.
• Minimum 3 years’ experience in Casino/Hospitality industry.
• Staff Management experience essential.
• Gaming licence adventurous.
• Computer literacy with expert knowledge of the complete Microsoft package
• Must live in close proximity of the Casino.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential
• Hospitality experience will be adventurous.
• Good knowledge of Health and Safety/ Fire fighting.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
• Ensuring the posting of Security Officers are done timeously.
• Ensuring that all Security Officers on allocated areas meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly.
• Formulate disciplinary actions
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Investigating incidents and reporting on such
• Attend meetings with FSS Management and with the Client.

Other personality attributes:

• Be proactive and innovative.
• Must be assertive, honest, professional and reliable.
• Strong leadership ability
• Presentable

Core Competencies:

• Good communication skills both verbal and written.
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Leadership, Self-Development and Development of others.
• Results driven and Goal Setting
• Driving and Managing change.
• Interpersonal skills

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful