Operations Manager - Entertainment Venue

Placements24; East London; On-site; ZAR 900,000 - 1,100,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Professional development opportunities

Dynamic entertainment environment

Job summary

Placements24 is seeking an experienced Operations Manager for an premier entertainment venue in East London, Eastern Cape. The role focuses on overseeing daily operations, delivering exceptional customer service, and maintaining the highest safety standards to support memorable patron experiences.

You will lead front-of-house, technical operations, security, and facilities teams, ensuring cohesive operation, vendor coordination, and efficient event execution in a dynamic environment.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Event Management, or related field.
• Minimum of 6 years of progressive experience in operations management, preferably in entertainment, hospitality, or venue management.
• Proven experience managing diverse teams and departmental functions.
• Strong understanding of event logistics, venue operations, health & safety regulations, and customer service principles.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Demonstrated ability to manage budgets and control operational costs effectively.

Responsibilities

• Oversee day-to-day operational activities of the venue, including event execution, facility management, and customer service.
• Develop, implement, and enforce operational policies and procedures to ensure efficiency, safety, and compliance.
• Manage and lead a diverse team of operational staff, including supervisors, ushers, technical crew, and security personnel.
• Ensure the venue is maintained to the highest standards of cleanliness, safety, and presentation.
• Coordinate with event promoters, artists, and other stakeholders to ensure successful event execution.
• Manage vendor relationships, including catering, security, and maintenance services.
• Oversee the budget for operations, controlling costs and maximizing revenue opportunities.
• Implement and monitor health and safety protocols, ensuring compliance with all relevant regulations.
• Manage inventory and procurement of operational supplies and equipment.
• Respond effectively to emergencies and incidents, implementing appropriate resolution strategies.
• Continuously seek opportunities to improve operational efficiency and enhance the patron experience.
• Conduct regular staff training and performance evaluations.

Skills

Leadership

Budget management

Event logistics

Staff management

Communication

Education

Bachelor's degree in Business Administration / Hospitality Management / Event Management

Tools

MS Office

Venue software

Job description

About the Role

Our client, a premier entertainment venue in East London, Eastern Cape , is seeking an experienced and dynamic Operations Manager . This crucial role oversees the daily operations of the venue, ensuring seamless delivery of events, exceptional customer service, and adherence to the highest safety and operational standards. The ideal candidate will possess strong leadership skills, a deep understanding of venue management, and a passion for creating memorable experiences for patrons. You will be responsible for managing various departments, including front-of-house, technical operations, security, and facilities management, ensuring all aspects contribute to the venue's success and reputation. This is a challenging yet rewarding opportunity to lead operations within a bustling entertainment hub.

Key Responsibilities

• Oversee all day-to-day operational activities of the entertainment venue, including event execution, facility management, and customer service.
• Develop, implement, and enforce operational policies and procedures to ensure efficiency, safety, and compliance.
• Manage and lead a diverse team of operational staff, including supervisors, ushers, technical crew, and security personnel.
• Ensure the venue is maintained to the highest standards of cleanliness, safety, and presentation.
• Coordinate with event promoters, artists, and other stakeholders to ensure successful event execution.
• Manage vendor relationships, including catering, security, and maintenance services.
• Oversee the budget for operations, controlling costs and maximizing revenue opportunities.
• Implement and monitor health and safety protocols, ensuring compliance with all relevant regulations.
• Manage inventory and procurement of operational supplies and equipment.
• Respond effectively to emergencies and incidents, implementing appropriate resolution strategies.
• Continuously seek opportunities to improve operational efficiency and enhance the patron experience.
• Conduct regular staff training and performance evaluations.

Requirements

• A Bachelor's degree in Business Administration, Hospitality Management, Event Management, or a related field.
• Minimum of 6 years of progressive experience in operations management, preferably within the entertainment, hospitality, or venue management industry.
• Proven experience in managing diverse teams and departmental functions.
• Strong understanding of event logistics, venue operations, health and safety regulations, and customer service principles.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Demonstrated ability to manage budgets and control operational costs effectively.
• Proficiency in MS Office Suite and experience with venue management software is advantageous.
• Ability to work flexible hours, including evenings, weekends, and holidays, as dictated by event schedules.
• Strong organizational and multitasking capabilities.
• Resilience and the ability to remain calm and effective under pressure.

Benefits

• Our client offers a competitive salary package, commensurate with experience and qualifications.
• Employees receive a comprehensive benefits package, including medical aid, a retirement fund, and opportunities for professional development.
• The role offers a dynamic work environment with the excitement of the entertainment industry in East London.