Operations Manager

Fidelity Services Group; George; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Fidelity Services Group is seeking an Operations Manager in George, Western Cape, to oversee operational processes with a strong emphasis on risk assessment and management. The role requires leadership of a diverse team, compliance with regulations, and proactive risk mitigation to drive performance and strategic outcomes.

You will develop contingency plans, monitor KPIs, report to senior management, and contribute to cost-saving initiatives while maintaining high standards of accuracy under

Qualifications

• Proven track record in operations management with risk assessment and mitigation.
• Strong leadership skills with experience in team management and development.
• Excellent analytical and problem-solving abilities to identify operational risks and propose solutions.
• Effective communication skills, both verbal and written, to interact with team members and stakeholders.

Responsibilities

• Develop and implement operational strategies to improve efficiency and reduce risk across the organization.
• Conduct thorough risk assessments to identify potential issues and develop contingency plans.
• Oversee daily operations and ensure compliance with industry regulations and company standards.
• Lead, mentor, and motivate a diverse team to achieve performance objectives and foster professional growth.
• Collaborate with various departments to enhance workflow and address operational challenges.
• Monitor KPIs to evaluate operational effectiveness and implement necessary changes.
• Prepare and present reports on operational performance and risk factors to senior management.
• Manage budgets related to operational activities and make recommendations for cost-saving measures.

Skills

Leadership

Risk assessment

Operational management

Analytical thinking

Communication

Problem-solving

Time management

Education

Bachelor's degree in Business Administration or related

Job description

About the Role

We are seeking an Operations Manager with a strong background in risk assessment and management. In this role, you will be responsible for overseeing operational processes while ensuring compliance and effective risk management practices are in place. Your ability to perform under pressure and lead a team effectively will be key to driving performance and achieving strategic goals. MUST BE GRADE A PSIRA REGISTERED.

Key Responsibilities

• Develop and implement operational strategies to improve efficiency and reduce risk across the organization.
• Conduct thorough risk assessments to identify potential issues and develop contingency plans.
• Oversee daily operations and ensure compliance with industry regulations and company standards.
• Lead, mentor, and motivate a diverse team to achieve performance objectives and foster professional growth.
• Collaborate with various departments to enhance workflow and address operational challenges.
• Monitor key performance indicators (KPIs) to evaluate operational effectiveness and implement necessary changes.
• Prepare and present reports on operational performance and risk factors to senior management.
• Manage budgets related to operational activities and make recommendations for cost-saving measures.

Requirements

• Proven track record in operations management with a focus on risk assessment and mitigation strategies.
• Strong leadership skills with experience in team management and development.
• Excellent analytical and problem-solving abilities to identify operational risks and propose solutions.
• Effective communication skills, both verbal and written, to interact with team members and stakeholders.
• Valid driver’s license and access to a reliable vehicle are essential for the role.
• Ability to thrive in a high-pressure environment while maintaining attention to detail and achieving deadlines.

Preferred Qualifications

• A degree in Business Administration, Operations Management, or a related field.
• Professional certifications in risk management or operations management.
• Experience in a similar role within a specific industry, providing relevant insights and best practices.
• Familiarity with performance management systems and process improvement methodologies.

We are committed to creating a diverse and inclusive workplace and encourage all qualified candidates to apply. We recognize the importance of attracting and retaining talent from diverse backgrounds and will consider applicants in accordance with the principles outlined in the Employment Equity Act.