Operations Lead: Revenue, Billing & Process

Avatar Agency Group; Gauteng; On-site; ZAR 800,000 - 1,100,000; Full time

Job summary

Avatar Agency Group in Gauteng seeks a proactive Operations Lead to drive the commercial operations of our integrated PR and Media Agency. You will own the operational and financial workflow behind every client project, ensuring costed, approved, billed, reconciled and paid work across PR retainers and multi-channel campaigns.

You will work with account teams, media planners, finance, media owners, suppliers and procurement to optimize the operational engine and lead a small operations support

Qualifications

• Minimum 5 years in Operations or a similar role within PR, Communications, Advertising or Media Agency.
• Hands-on experience with Deltek WorkBook, Oracle iSupplier, and Meltwater (or equivalents).
• Strong understanding of media buying administration, invoicing, reconciliations and rate discrepancies.
• Advanced Microsoft Excel skills with complex formulas and cross-sheet references.
• Experience working with corporate procurement and accounts payable teams.
• Proven ability to manage supplier payments and client invoicing with attention to detail.
• Excellent commercial awareness to identify billing risks, scope creep and revenue recovery opportunities.
• Strong organisational, analytical and problem-solving skills in a fast-paced agency environment.
• Excellent communication and stakeholder management; able to engage with clients, suppliers, finance and media owners.

Responsibilities

• Own the full costing and billing lifecycle within Deltek WorkBook, including job creation, estimates, approvals, billing, WIP, timesheets and reporting.
• Manage client procurement portals, PO management, invoice submissions, queries, payments and remittance follow-up.
• Reconcile media owner invoices against approved schedules, validate rates and maintain proof of flighting across channels.
• Administer the agency's monitoring platform and produce accurate media coverage and share-of-voice reporting.
• Protect profitability by monitoring scope against approved work and handling change control and out-of-scope claims.
• Lead supplier and freelancer administration including contracts, rates, compliance docs and payments.
• Direct and mentor a small operations/administration team and develop SOPs.
• Continuously improve operational efficiency, financial controls and reporting accuracy.

Skills

Operations leadership

Deltek WorkBook

Oracle iSupplier

Meltwater

Excel advanced

Procurement knowledge

Accounts payable

Stakeholder mgmt

Tools

Deltek WorkBook

Oracle iSupplier

Meltwater

Ornico

Newsclip

Cision

SAP Ariba

Coupa

Sage

Job description

Avatar Agency Group in Gauteng seeks a proactive Operations Lead to drive the commercial operations of our integrated PR and Media Agency. You will own the operational and financial workflow behind every client project, ensuring costed, approved, billed, reconciled and paid work across PR retainers and multi-channel campaigns.

You will work with account teams, media planners, finance, media owners, suppliers and procurement to optimize the operational engine and lead a small operations support