Operations Manager - Financial Services

Rewardsco; Umhlanga Rocks; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Rewardsco is recruiting an Operations Manager to lead performance and optimisation of financial services campaigns within a fast-paced BPO. You will translate campaign strategy into measurable sales performance, driving operational excellence and developing Team Leaders.

You’ll influence campaign strategy, sales execution, leadership capability and operational performance while partnering with stakeholders to continuously improve client delivery.

Qualifications

• Matric is essential.
• 5+ years’ sales operations/campaign management experience in a BPO environment, preferably financial services.
• 3 months track record of consistent KPI achievement.
• Demonstrated ability to build high-performing teams with strong employee retention.
• Proven experience leading large outbound sales teams in a target-driven environment.
• Strong knowledge of diallers, CRM systems and campaign optimisation.
• Proficient in Excel, Power BI, or similar tools.
• Strong commercial, analytical and problem-solving skills.
• Proven ability to develop Junior Managers and sales teams, with accountability and performance focus.
• Resilient, adaptable and results-driven with continuous improvement mindset.

Responsibilities

• Own daily, weekly and monthly sales and revenue targets.
• Monitor campaign performance across sales, conversion, productivity, attachment rates and target achievement.
• Identify performance gaps and implement recovery and improvement plans.
• Lead, coach and develop Team Leaders and Junior Managers, driving accountability and performance.
• Build a high-performance culture focused on results, urgency and continuous improvement.
• Optimise lead allocation, dialler performance, contact rates and sales productivity.
• Drive effective sales and attachment strategies across the operation.
• Ensure adherence to quality, compliance and customer experience standards.
• Monitor and improve attendance, engagement and employee retention.
• Analyse operational and financial data to identify trends, opportunities and performance improvements.
• Provide actionable performance insights and recommendations to senior management and key stakeholders.

Skills

Team leadership

Campaign optimization

CRM proficiency

Excel / Power BI

Analytical thinking

Stakeholder management

Outbound sales leadership

Performance management

Education

Matric

Job description

Drive Performance. Lead with Purpose. Deliver Results

Rewardsco is looking for a highly driven and commercially astute Operations Manager to lead the performance and optimisation of local financial services campaigns within a fast-paced BPO environment.

This role is responsible for translating campaign strategy into measurable sales performance, driving operational excellence, developing Team Leaders and ensuring the achievement of key revenue, sales, quality and productivity targets.

You’ll have the opportunity to influence campaign strategy, sales execution, leadership capability and operational performance, while working closely with key stakeholders to continuously improve the way we deliver for our clients.

Your role in Action:

• Own daily, weekly and monthly sales and revenue targets
• Monitor campaign performance across sales, conversion, productivity, attachment rates and target achievement
• Identify performance gaps and implement recovery and improvement plans
• Lead, coach and develop Team Leaders and Junior Managers, driving accountability and performance
• Build a high-performance culture focused on results, urgency and continuous improvement
• Optimise lead allocation, dialler performance, contact rates and sales productivity
• Drive effective sales and attachment strategies across the operation
• Ensure adherence to quality, compliance and customer experience standards
• Monitor and improve attendance, engagement and employee retention
• Analyse operational and financial data to identify trends, opportunities and performance improvements
• Provide actionable performance insights and recommendations to senior management and key stakeholders

The leader we’re looking for:

• Matric is essential
• 5+ years’ sales operations/campaign management experience in a BPO environment, preferably financial services
• 3 months track record of consistent KPI Achievement
• Demonstrated ability to build high-performing teams with strong employee retention
• Proven experience leading large outbound sales teams in a target-driven environment
• Strong knowledge of diallers, CRM systems and campaign optimisation
• Proficient in Excel, Power BI, or similar tools
• Strong commercial, analytical and problem-solving skills
• Proven ability to develop Junior Managers and sales teams, with a strong focus on accountability and performance.
• Resilient, adaptable and results-driven, with a strong focus on performance and continuous improvement

Ideal Candidate Attributes:

• Results-driven with a strong focus on achieving targets
• Strong people leader who develops and motivates teams
• Accountability-focused with high performance standards
• Commercially astute and data-driven in decision-making
• Resilient and adaptable in a high-pressure environment
• Decisive and action-oriented when addressing performance gaps
• Strategic thinker with a continuous improvement mindset
• Strong communicator and collaborator across all levels

Why Rewardsco?

This is an opportunity to play a key strategic and operational role in driving the success of high-volume financial services campaigns.

If you are a results-driven sales leader who combines strong commercial thinking with exceptional people leadership, we want to hear from you.

Closing Date : 21 August 2026