Operations Executive

Flair TM; Gauteng; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Flair TM is recruiting an Executive Operations Leader to drive the national strategy for student housing. You will oversee residence operations, front desk services, resident experiences and risk management across multiple sites. A strong leader will set KPIs, conduct site visits and mentor Property Managers.

You will partner with the COO to deliver operational excellence, ensure service quality, and optimise budgets and resources for a large portfolio in South Africa.

Qualifications

• Bachelor's degree in a related field and 5+ years in senior operations roles.
• Experience managing large multi-site property or operational portfolios.
• Hospitality or student accommodation experience is advantageous.

Responsibilities

• Develop and implement national operational strategy for student living portfolio.
• Lead operational performance and standards across residences.
• Drive consistency, accountability and continuous improvement.
• Oversee resident services, front office, security and risk management.
• Lead leadership development, KPIs and site visits.
• Ensure compliant operations with governance, safety and accreditation.

Skills

Operations Executive

Head of Operations

Executive Property Manager

Regional Operations

Education

Bachelor's Degree in Property Management, Business Management, Operations Management or a related discipline

Tools

FG Nexus

Job description

Key Responsibilities

Executive Operational Leadership

• Develop and implement the national operational strategy.
• Lead operational performance across the student accommodation portfolio.
• Establish and maintain operational standards across all residences.
• Drive operational consistency across multiple regions.
• Foster a culture of accountability, customer service and continuous improvement.
• Lead organisational change and operational transformation initiatives.
• Support the COO in achieving strategic business objectives.

Property & Residence Operations

Provide executive oversight of:

• Residence operations
• Front office and reception services
• Resident services
• Customer service delivery
• Operational administration
• Cleaning and housekeeping standards
• Security operations
• Operational building inspections
• Inventory management
• Operational risk management
• Service quality management
• Resident complaint resolution

Ensure every residence consistently delivers an exceptional student living experience.

Leadership & Team Management

• Lead, mentor and coach Property Managers.
• Develop leadership capability across the operational team.
• Set operational KPIs and performance objectives.
• Conduct operational reviews and regular site visits.
• Drive accountability and operational excellence.
• Manage succession planning and talent development.
• Support recruitment and employee development.

Student & Customer Experience

Champion an outstanding resident experience by ensuring:

• Exceptional customer service
• Resident engagement
• Student Life programme delivery
• Professional complaint management
• High resident satisfaction
• Resident retention
• Safe and welcoming student communities

Work closely with operational teams to continuously improve the overall student experience.

Operational Readiness

Lead annual portfolio readiness by ensuring:

• Residences are prepared for occupation
• Rooms meet company quality standards
• Furniture and equipment are operational
• Teams are ready for student intake
• Standard Operating Procedures are implemented
• Accreditation requirements are achieved
• Operational risks are identified and mitigated
• Compliance with NSFAS, DHET Minimum Norms & Standards and institutional accreditation requirements.

Financial Management

• Prepare annual operational budgets.
• Manage monthly forecasting.
• Monitor expenditure against budgets.
• Drive operational efficiencies.
• Optimise operational costs.
• Support long-term operational planning.
• Ensure responsible utilisation of operational resources.

Governance, Risk & Compliance

• Company policies
• Operational standards
• Service Level Agreements
• University requirements
• Risk management frameworks
• Quality assurance standards
• Health & Safety legislation
• Fire and statutory building compliance (in collaboration with the Facilities Executive).

Stakeholder Management

Build and maintain strong relationships with:

• Property owners
• Universities
• Institutional stakeholders
• Student Representative Councils
• Residents and parents
• Service providers
• Executive Management

Represent the organisation at executive operational meetings and stakeholder engagements.

Technology & Continuous Improvement

• Drive adoption of FG Nexus.
• Improve operational reporting and dashboards.
• Standardise operational processes.
• Identify automation opportunities.
• Improve operational efficiencies.
• Implement industry best practices across the portfolio.

Minimum Requirements

• Bachelor's Degree in Property Management, Business Management, Operations Management or a related discipline
• Minimum 8-10 years' experience in Property Management or Operations Management
• Minimum 5 years' experience in a senior leadership position
• Proven experience managing large multi-site property or operational portfolios
• Experience within Student Accommodation, Residential Property or Commercial Property is highly advantageous
• Hospitality management experience within hotels, serviced apartments, student accommodation or other customer-focused accommodation environments will be highly advantageous
• Strong leadership and people management experience
• Experience managing operational budgets and driving business performance
• Knowledge of property management systems such as FG Nexus will be advantageous.

Highly Advantageous

• Student Accommodation
• Hospitality Management
• Hotel Operations
• Hospitality Operations
• Residential Property
• Commercial Property
• Property Management
• Executive Leadership
• Multi-Site Operations
• Portfolio Management
• Customer Experience
• Resident Experience
• Service Excellence
• Budget Management
• Strategic Planning
• Operational Governance
• Risk Management
• Performance Management
• Process Improvement
• FG Nexus

Key Skills

• Operations Executive
• Head of Operations
• Executive Property Manager
• Regional Operations Manager
• Multi-Site Operations
• Property Management
• Student Accommodation
• Hospitality Management
• Hotel Operations
• Customer Experience
• Operational Excellence
• Leadership
• Budget Management
• Governance
• Compliance
• Stakeholder Management
• Business Strategy
• Process Improvement
• Operational Readiness
• Performance Management

Who We're Looking For

We're looking for an exceptional operational leader who:

• Has extensive experience leading large multi-site operations.
• Has a background in Student Accommodation, Hospitality, Hotels, Residential Property, Commercial Property or Facilities Management.
• Is passionate about delivering exceptional resident and customer experiences.
• Has proven success leading high-performing operational teams.
• Can manage multiple stakeholders across a national portfolio.
• Is commercially astute and focused on operational excellence.
• Thrives in a fast-paced, customer-centric environment.
• Is an inspiring leader who develops people and drives continuous improvement.

Why Join This Opportunity?

• Join one of South Africa's leading Student Accommodation Property Management companies.
• Lead a national portfolio of approximately 12,000 student beds.
• Shape the operational strategy of a growing organisation.
• Work alongside an experienced executive leadership team.
• Drive operational excellence, service quality and customer experience.
• Excellent executive career growth opportunities.

Location

Pretoria, Gauteng, South Africa