Operations Controller: Stock, Compliance & Finance Support

Village n Life; Sandton; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Net Set Padel Club in Sandton is seeking an Operations Controller to provide operational, administrative and bookkeeping support to the Club Manager, ensuring smooth day-to-day running of the club and facilities.

This hands-on role suits someone with strong operational, stock control and administrative experience, responsible for monitoring cost of sales, stock management, and procurement while supporting all departments to maintain service standards and profitability.

Qualifications

• Grade 12 or equivalent.
• Diploma or Degree in Hospitality Management, Sports Management or Business Administration advantageous.
• Valid driver's licence.
• 2–3 years' experience in an operations, hospitality, F&B, sports or leisure environment.
• Experience in stock control, cost of sales monitoring and supplier administration.
• Proficiency in Microsoft Office, including Word, Excel and Outlook.
• Experience working with POS systems advantageous.
• Strong organisational and administrative skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to work collaboratively across multiple departments.
• Willingness to work overtime, weekends and events when operationally required.

Responsibilities

• Manage and execute daily operational and administrative duties across the club.
• Assist the Club Manager with operational reporting, administration, and compliance requirements.
• Monitor compliance with SOPs across all departments and report non‑compliance where identified.
• Review open accounts, deposits, reconciliations and petty cash to ensure accuracy and compliance.
• Assist with staff scheduling and roster reviews to ensure adequate operational coverage and compliance with roster policies.
• Ensure equipment hire inventory, including rackets, balls, and accessories, is accurately controlled and accounted for.
• Ensure procurement procedures are followed.
• Ensure facility compliance standards are maintained.
• Monitor security systems, including camera functionality, footage retention and coverage of high‑risk areas.
• Oversee stock control processes within the F&B outlet and Pro-Shop, including stock takes, stock security and stock receiving procedures.
• Monitor product expiry dates, identify slow-moving stock and recommend corrective actions to improve stock performance.
• Review retail pricing, stock valuations and storage controls to safeguard company assets.
• Monitor cost of sales performance.
• Ensure POS systems are accurately configured to support the finance team.
• Assist with menu, recipe and pricing reviews to support profitability and operational efficiency.
• Prepare and review catering package costings, event quotations and operational contribution reports for events and tournaments.
• Ensure event billing, invoicing and reporting procedures are completed accurately and within required timelines.
• Conduct post-event and tournament reviews and identify opportunities for improvement.
• Maintain weekly reporting on stock, cost of sales and revenue performance against targets.
• Identify operational inefficiencies and recommend solutions to improve productivity and cost control.
• Provide operational support and act as a point of escalation when the Club Manager is unavailable.
• Monitor staff attendance, payroll-related administration, and roster compliance requirements.
• Support staff training on operational procedures, POS systems, stock control processes and service standards.
• Identify knowledge and skills gaps and communicate development needs to management.
• Contribute to a positive, professional and collaborative working environment across all departments.

Skills

Strong organisational skills

Excellent verbal and written comms

Attention to detail

Team collaboration

Education

Grade 12 or equivalent

Diploma or Degree in Hospitality Management

Diploma or Degree in Sports Management

Diploma or Degree in Business Administration

Tools

Word

Excel

Outlook

PowerPoint

POS systems

Job description

Net Set Padel Club in Sandton is seeking an Operations Controller to provide operational, administrative and bookkeeping support to the Club Manager, ensuring smooth day-to-day running of the club and facilities.

This hands-on role suits someone with strong operational, stock control and administrative experience, responsible for monitoring cost of sales, stock management, and procurement while supporting all departments to maintain service standards and profitability.