Operations Agent

Cencora; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cencora World Courier in Cape Town is seeking an Operations Agent to support day-to-day branch operations across imports, exports, and dispatch. You will work closely with drivers, customers, airlines, and internal teams to ensure shipments are managed efficiently and compliantly.

This hands-on role requires a proactive mindset and willingness to learn all aspects of the operation. The position is fully on-site at Montague Gardens, with 40-hour weeks and occasional weekend/Public Holiday work.

Qualifications

• Experience in courier, freight, logistics, shipping, or a similar ops environment is advantageous.
• Strong organisational skills to manage a varied workload.
• Comfortable in a fast-paced setting with shifting priorities.
• Positive, flexible, team-oriented approach.
• Confident communicator with stakeholders.
• Good problem-solving and quick thinking.
• Willingness to learn multiple aspects of the operation.
• Basic administrative and system skills.
• Matric is required.
• Valid driver’s license is required.

Responsibilities

• Support daily branch operations across imports, exports, and dispatch.
• Coordinate with drivers, customers, airlines, vendors, and internal teams.
• Prepare and process shipping, import, and export documentation.
• Monitor shipment progress and help resolve delays or issues.
• Maintain accurate updates across systems and records.
• Assist with packaging prep, temperature monitor handling, and replenishment.
• Support compliance with company procedures and standards.
• Help manage stock-related activities including counts and levels.
• Complete general administrative tasks and record keeping.
• Provide cross-functional support to customer service and wider branch operations.

Skills

Courier/logistics ops

Organisational skills

Fast-paced environment

Positive team player

Stakeholder communication

Problem-solving

Willingness to learn

Basic admin & systems

Matric

Valid driver's license

Education

Matric

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Cencora World Courier is a global specialty logistics company trusted by partners across the healthcare industry to move products that matter. We provide time-critical and temperature-sensitive transportation and supply chain solutions, helping to support clinical trials, biopharmaceuticals, cell and gene therapies, and other specialist healthcare shipments. Our work is focused on quality, compliance, and delivering with care in environments where precision and reliability are essential.

About the Role

We are looking for an Operations Agent to join our Cape Town team. This is a hands-on role in a fast-paced operational environment, supporting the day-to-day running of the branch across imports, exports, dispatch, customer communication, compliance, and general operational administration.

This opportunity would suit someone who enjoys variety in their day, can move confidently from one task to the next, and is keen to learn all aspects of the business. You do not need to come from the most senior background to be successful in this role, but you should bring a proactive mindset, a positive attitude, and a willingness to get involved wherever needed.

You will work closely with internal teams, customers, drivers, airlines, and service providers to help ensure shipments are managed efficiently, compliantly, and to a high standard.

Location

Montague Gardens, Cape Town (Fully on-site)

Working Pattern

40 hours per week + Weekend and Public Holiday working as required.

Key Responsibilities

• Support daily branch operations acrossimports, exports, and dispatch




• Coordinate withdrivers, customers, airlines, vendors, and internal teams




• Prepare and processshipping, import, and export documentation




• Monitor shipment progress and assist in resolving operational delays or issues




• Maintain accurate updates across operational systems and records




• Assist withpackaging preparation, temperature monitor handling, and replenishment activities




• Support compliance with company procedures and operational standards




• Help manage stock-related activities, including stock counts and stock level monitoring




• Complete general operational administration, filing, and record keeping




• Provide support to other functions, including customer service and wider branch operations, when required

Skills and Experience

• Previous experience in acourier, freight, logistics, shipping, airline, or similar operational environmentwould be advantageous


• Strong organisational skills with the ability to manage a varied workload


• Comfortable working in a fast-paced environment where priorities can change quickly


• A positive, flexible, and team-oriented approach


• Confident communicator with the ability to work with different stakeholders


• Strong problem-solving skills and the ability to think on your feet


• Willingness to learn and take on different aspects of the operation


• Basic administrative and system skills


• Matric


• Valid driver’s licence


• Own reliable transport is preferred due to the operational nature of the role

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier South Africa (Proprietary) Ltd.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned